What To Keep in Mind When Choosing Your Business Phone Number
A business phone number will help you meet the needs of all client segments and optimize processes and costs
Best cloud telephony services providers worldwide: the top 10
These global Cloud Telephony providers are scalable, flexible and cost efficient. They provide maximum ROI in the industry.
Kaleyra In 2020 – Year In Review And The Progress We Made
The year 2020 will be remembered as one of the most distinctive years in modern human history. As a global brand, we have learned more about growth this year than we have during any of our other years in business.
SMS to and from Google spreadsheets: business messaging made simple
Apart from the several things you already do on Google Spreadsheets, you can now send SMSes using Kaleyra’s API, right from the application itself.
SMS service provider: how to select the best
Choosing an SMS service provider goes beyond a simple price comparison. One should check other factors affecting the services to make an informed decision.
Customer service and support team productivity: how to reach the top
The only way to win customer’s loyalty is by setting up a team that is adept at gaining their trust by providing top-notch service and going that extra mile to win their heart.
IVR and customer experience: get the best UX for your clients
IVR or Interactive Voice Response defines your customer experience in a major way. Every company, no matter if they are a small, medium or large enterprise, use IVR technology in their customer service desk.
What is IVR: the best thing for customer service since the phone
IVR, or Interactive Voice Response, is the technology that allows humans to interact with computers. It could be through the use of voice and DTMF tones input via keypad.
If the above technical definition of IVR confused you, then check the simpler colloquial definition mentioned below.
Enterprise SMS Marketing: Relevance for Today
We all know how well the SMS worked in the past, but let’s look at why it works today and will work tomorrow as the future of communication.
5 best SMS gateway providers in the USA: names you must know
These SMS Gateways offer premium customer support and advanced technological facilities in USA. Continue reading to find out more about them.
Messaging Trends 2020
Messages have high open-rates. According to Techpedia, it is as high as 98%. Moreover, 83% of the messages sent are seen within 3 minutes. In a time, when almost everyone has a phone and keeps it with them wherever they go, these statistics are not surprising. The mobile messaging trends have created a huge opportunity for businesses to communicate with their customers and prospects through this medium.
Agent-customer calls: bridge the gap now
Learn how to increase brand recognition, revenues and customer satisfaction by availing Cloud Telephony Services.