These global Cloud Telephony providers are scalable, flexible and cost efficient. They provide maximum ROI in the industry.

Use Call Masking to ensure that communication between different stakeholders only takes place through your business platform.

Adapting a Progressive Dialer will help your business reduce the time wasted between dialing each call and automates the process.

The customer support team acts as the face of any business. Therefore, it is crucial to set up a support team that can help businesses maintain the brand image and provide 100% customer satisfaction. The only way to win customer’s loyalty is by setting up a team that is adept at gaining their trust by providing top-notch service and going that extra mile to win their heart.

IVR or Interactive Voice Response defines your customer experience in a major way. Every company, no matter if they are a small, medium or large enterprise, use IVR technology in their customer service desk.

IVR, or Interactive Voice Response, is the technology that allows humans to interact with computers. It could be through the use of voice and DTMF tones input via keypad.
If the above technical definition of IVR confused you, then check the simpler colloquial definition mentioned below.

If you are wondering, what is this Cloud and why must you move everything to Cloud, especially your Businesses, hold on tight.
This blog will serve as a simple, easy guide about everything you need to know about Cloud Telephony,

Learn how to increase brand recognition, revenues and customer satisfaction by availing Cloud Telephony Services.

Using toll-free numbers has many advantages. It gives you both short term as well as long term benefits, which saves a significant amount on your cost and fetches more leads to your business.

A click to call feature enables effective business communication. Here are five reasons to include a Click to Call button on your website.

Happy customers are the key to the success of any brand. The more positive the customer experience is, the more likely a customer is to reuse or recommend a brand. One way to improve the brand experience is through better communication. Every interaction is an opportunity to define the way customers perceive your brand. Real-time communication that is personalized, contextual, and useful can significantly improve customer experience.