What To Keep in Mind When Choosing Your Business Phone Number
A business phone number will help you meet the needs of all client segments and optimize processes and costs
Best cloud telephony services providers worldwide: the top 10
These global Cloud Telephony providers are scalable, flexible and cost efficient. They provide maximum ROI in the industry.
Phone number masking, the complete guide: what, why and how
Use Call Masking to ensure that communication between different stakeholders only takes place through your business platform.
Progressive dialer: Top Efficiency for Your Call Center
Adapting a Progressive Dialer will help your business reduce the time wasted between dialing each call and automates the process.
Customer service and support team productivity: how to reach the top
The only way to win customer’s loyalty is by setting up a team that is adept at gaining their trust by providing top-notch service and going that extra mile to win their heart.
IVR and customer experience: get the best UX for your clients
IVR or Interactive Voice Response defines your customer experience in a major way. Every company, no matter if they are a small, medium or large enterprise, use IVR technology in their customer service desk.
What is IVR: the best thing for customer service since the phone
IVR, or Interactive Voice Response, is the technology that allows humans to interact with computers. It could be through the use of voice and DTMF tones input via keypad.
If the above technical definition of IVR confused you, then check the simpler colloquial definition mentioned below.
What is Cloud Telephony and Why it is the Future of Your Business
If you are wondering, what is this Cloud and why must you move everything to Cloud, especially your Businesses, hold on tight.
This blog will serve as a simple, easy guide about everything you need to know about Cloud Telephony,
Agent-customer calls: bridge the gap now
Learn how to increase brand recognition, revenues and customer satisfaction by availing Cloud Telephony Services.
6 Benefits of using Toll-free Numbers
Using toll-free numbers has many advantages. It gives you both short term as well as long term benefits, which saves a significant amount on your cost and fetches more leads to your business.
5 Reasons To Add A Click To Call Button On Your Website
A click to call feature enables effective business communication. Here are five reasons to include a Click to Call button on your website.
Three ways brands can use artificial intelligence to personalize and enhance customer communication
Happy customers are the key to the success of any brand. The more positive the customer experience is, the more likely a customer is to reuse or recommend a brand. One way to improve the brand experience is through better communication. Every interaction is an opportunity to define the way customers perceive your brand. Real-time communication that is personalized, contextual, and useful can significantly improve customer experience.