Improve customer experience in the travel industry with real-time communication

Nurture travelers to booking conversions, send time-sensitive travel updates, and gather reviews and feedback through a secure cloud-based communication platform. Delight your customers with simplified travel experiences.

Redefine travel experiences with effective customer communication

Booking Confirmations

Send automated booking confirmations to give your customers essential information about their travel along with a payment receipt and onboarding details.

Customer Feedback

Automate the feedback process by sending survey links to your customers right after their travel, asking for feedback about your service and their experience with your brand.

Live Travel and Service Updates

Improve your customer service and keep your customers informed about any changes in their travel schedule. Send them real-time updates on any travel delays or service interruptions.

Offers and Promotions

Promote travel package offers and exclusive vouchers via messaging or voice channels and boost your sales by enticing your customers to book instantly.

Customer Support

Enable your customers to connect with your support team almost instantaneously via chat and voice channels and help them resolve their concerns instantly, round the clock.

Mobile Tickets/Boarding Passes

Send secure and trackable mobile tickets or boarding passes via email, SMS, or WhatsApp that can be saved on your customers’ phones and displayed when checking in at the airport or entering a venue.

Use multiple channels to communicate with your passengers effectively

Kaleyra helped aviation giant Air Asia offer a smooth travel experience to its customers.

Empower your business communications with Kaleyra’s CPaaS suite

Global Reliability

With a reach to hundreds of MNOs including all tier-1 US carriers, we provide high-quality communication services that can help you instantly connect with your customers worldwide.

Omnichannel Platform

Kaleyra unites all available communication channels by integrating data, technology, and communication across your business to enhance the brand experience that a customer has with you.

Top-grade Security and Reliability

Security breaches cause data loss, service disruptions, and reputation damage that add to high costs for businesses. We offer enterprise-grade security to all our customers across different industry verticals.

We’re ready to help you design the perfect communication experiences for your customers.