MFine was looking for a CPaaS provider that could help them enable seamless communication between their stakeholders. Kaleyra provided Mfine with a CPaaS solution that optimized their interaction with customers.
The Italian Red Cross, while working in one of the worst affected countries during the pandemic’s peak, faced a massive surge in calls to their contact center. This case study showcases the rapid response initiated by Kaleyra to put in place a toll-free messaging system that would help with this. Callers to the Italian Red Cross send SMSs requesting medicines, information, grocery delivery and prioritize emergency response services.