HealthifyMe wanted to provide top-notch service to its customers by quickly addressing all of their concerns. Kaleyra provided HealthifyMe with a secure voice solution that optimized their interaction with customers.
The Italian Red Cross, while working in one of the worst affected countries during the pandemic’s peak, faced a massive surge in calls to their contact center. This case study showcases the rapid response initiated by Kaleyra to put in place a toll-free messaging system that would help with this. Callers to the Italian Red Cross send SMSs requesting medicines, information, grocery delivery and prioritize emergency response services.