Resources about SMS
The Italian Red Cross, while working in one of the worst affected countries during the pandemic’s peak, faced a massive surge in calls to their contact center. This case study showcases the rapid response initiated by Kaleyra to put in place a toll-free messaging system that would help with this. Callers to the Italian Red Cross send SMSs requesting medicines, information, grocery delivery and prioritize emergency response services.
Resources about WhatsApp
This whitepaper answers 'what is Two-Factor Authentication (2FA)' and how businesses can use it to protect their customers' identities.