Bridge the gap between customers and delivery agents with CPaaS 

Kaleyra CPaaS technology can streamline the process of logistics communication and enable hassle-free delivery. Guarantee faster, safer package delivery, and ensure higher customer satisfaction!  

Power up Your Logistics Communication with Kaleyra’s CPaaS Suite

Send timely updates about packages, delivery agent information, take requests for rescheduling, request for feedback, and integrate return policy processes to your delivery chain. Improve customer satisfaction by delivering the information they need on the right channel at the right time. 

Reduce Manual Effort

Automate the communication aspect of logistics and give employees time to focus on delivery.  Enable teams to work together by sharing information quickly and track and manage the process.

Improve Customer Experience

Let the customer have full knowledge of the process of delivery with live tracking. This allows for transparency and hence decreases manual requests for delivery information. Get feedback with quick response surveys.

Efficient CRM Integration

Integrate Kaleyra CPaaS with your CRM and use multiple channels to send update messages to customers, such as SMS, email, in-app, and WhatsApp. Enable 2-way communication so customers can contact your business with queries, aiding faster resolution.

Enhance Privacy and Agent Enablement

Keep customer numbers and identities private via number masking, which is crucial today. Enable last-mile delivery agents to directly send messages or make calls, which helps in effective and on-time delivery.

Custom Built for You

Our cloud communication services can be custom built to suit specific requirements and seamlessly scale as you grow. Create your bespoke platform for optimum delivery.

Optimize Delivery Updates for a Smooth Transit

Order Confirmation

Send order confirmation messages via customers’ preferred communication channels. Use fallbacks if the customer doesn’t respond to requests. 

Pre-Delivery Notification

Inform customers about package delivery ETA with delivery agent details, reschedule options, and security information such as PINs.


Request delivery and product feedback via survey links, add return process details, and facilitate dispute requests. 

Order Tracking

Inform customers about package movement via live tracking URLs delivered via specific channels, with information about transit and ETA.


Confirm delivery of a package with order details. You can customize the message with delivery agent details and notes.

Delay Alerts

In the case of delays in delivery or other issues, inform customers in real-time and convey rescheduled time with reasons. 

Use multiple channels to communicate with your passengers effectively

Kaleyra’s Cloud platform helps Spoton Logistics scale seamlessly 

Empower your business communications with Kaleyra’s CPaaS suite

Global Reliability

With a reach to hundreds of MNOs including all tier-1 US carriers, we provide high-quality communication services that can help you instantly connect with your customers worldwide.

Omnichannel Platform

Kaleyra unites all available communication channels by integrating data, technology, and communication across your business to enhance the brand experience that a customer has with you.

Top-grade Security and Reliability

Security breaches cause data loss, service disruptions, and reputation damage that add to high costs for businesses. We offer enterprise-grade security to all our customers across different industry verticals.

We’re ready to help you design the perfect communication experiences for your customers.