Cloud Contact Center
Move your Contact Center to the cloud.
Set up and manage your call center seamlessly on a single cloud platform and access it from anywhere across the world.
Going remote is the new normal.
Setting up requires minimal effort. Leverage intelligent agent routing, customizable IVR, our intuitive flow builder and so much more to help your team do their best.
All channels on one platform
With Cloud you can empower your agents to move seamlessly between multiple channels of communication within one centralized, customizable interface.
Cloud for remote-working agents
Manage customer conversations on the cloud to offer excellent customer service, no matter where your team is, no matter where your customers are.
Decreased calling time
Connect your customers to the agent they already know. Remove the redundancy of your customers having to explain their cases to multiple agents all over again.
Per-agent detailed analytics
Get in-depth per-agent analytics, including count of calls, Talktime, Call Status, No Answers, Failed Calls, IVR Answers, Failed Legs and Call Types.
Proven Communications Technology
Combined Customer Base, Kaleyra + mGage