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WebRTC
Blog Video EN

Enriching the Customer Experience with Real Time Video and Audio Communication

WebRTC (Web Real-Time Communications) is an innovative technology that allows real-time communication directly through web browsers. Learn how you can elevate customer experiences and drive engagement with Kaleyra's WebRTC-based Video/Audio solution.

Kaleyra

NRF Recap - Omnichannel Retail Trends
BlogIndustry InsightsIndustry Insights EN

Omnichannel Trends For Retail in 2023 – Insights from NRF

6 min read  Last week Kaleyra attended one of the most notorious events in the retail space, the National Retail Federation’s annual NRF Big Show. Having secured its spot in January on retailers' and vendors’ calendars, NRF is known for being the best place to...

Kaleyra

conversational marketing examples
BlogCustomer ExperienceMessagingOmnichannel EN

6 Conversational Marketing Examples to Inspire you in 2023

Conversational marketing tools enable businesses to provide a tailored customer experience while improving efficiency and reducing costs. Let's see a few examples of brands enhancing customer experience with conversational strategies.

Kalaivani Narayanan

CX Trends 2023 -
BlogCustomer Experience EN

9 Digital Customer Experience Trends to Watch out for in 2023

Stellar customer experiences can positively affect business performance. By staying on top of digital customer experience trends, companies can stand out from the competition and improve business outcomes.

Kalaivani Narayanan

omnichannel messaging
Blog CPaaS EN

Boost Online Sales And Engagement With Omnichannel Messaging

By choosing the right platforms, creating engaging content, and ensuring messages are relevant to each customer's needs, enterprises can harness the power of omnichannel messaging successfully

Harish Thyagarajan

Kaleyra Growth in 2022
BlogCulture EN

Kaleyra 2022: Year in Review

2022 was a remarkable year for Kaleyra. As 2023 sets sail, we would like to take a moment to reflect on our incredible journey last year.

Kalaivani Narayanan

BlogWhatsApp EN

7 Whatsapp Business Best Practices You Can Use To Grow Your Business

WhatsApp Business offers a variety of features that can help you increase your revenue. However, as a modern-day business, you must understand how to use these features to get the most out of the app. In particular, you should follow some best practices to make the most out of WhatsApp Business.

Harish Thyagarajan

Conversational tools for Banking
BlogOmnichannel EN

10 ways Conversational Banking Benefits Financial Institutions

Unlike conventional banking, conversational banking allows richer conversations, quick resolution and cost savings.💰 Learn how conversational technology transforms CX in the banking and financial services industry.

Kalaivani Narayanan

BlogMessaging EN

Increase Customer Engagement with Kaleyra SMS on Zoho CRM

Learn how you can automatically send messages throughout different workflow stages by integrating the Kalyera plugin for Zoho CRM.

Kalaivani Narayanan

Whatsapp business automation
BlogMessagingWhatsApp EN

WhatsApp Automation: 9 Use Cases that Drive Engagement and Conversions

WhatsApp Automation helps reduce customer wait time, improves customer satisfaction, and boosts engagement. Learn more about how automated messages increase conversions in this blog.

Kalaivani Narayanan

Blog EN

6 Powerful Ways to Use Transactional SMS Messages to Grow Your Business

In today's digital age, businesses need to be using all forms of communication to reach their customers. One method that is often overlooked is transactional SMS. Transactional SMS is a powerful tool that can be used to increase customer engagement and loyalty.

Harish Thyagarajan

conversational platform
Blog CPaaSCustomer Experience EN

Conversational Marketing: A Comprehensive Guide to Boost Customer Engagement

By engaging one-on-one with customers, businesses can build loyalty and trust. Learn how to use conversational marketing strategies to drive conversions.

Kalaivani Narayanan

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