WhatsApp automation is a valuable tool for enterprise businesses to enhance customer engagement and customer support. With WhatsApp Business API, businesses can easily automate customer interactions and improve overall efficiency.
Conversational commerce allows personalized, real-time conversations that enhance customer experience and drive sales. In this blog, we'll explore the benefits of conversational commerce and how businesses can successfully incorporate it into their marketing strategy.
Video chat has come a long way in recent years, offering a variety of features to improve customer communication. This blog discusses a few key features businesses should consider when deploying video chat technology for customer interactions.
Kaleyra's Interactive Voice Response (IVR) technology integrated with FingPay's UPI system turned out to be a game changer for the fintech company, offering various benefits that enhanced convenience and security.
WhatsApp banking is emerging as a popular way for customers to access their banking services and accounts easily. Learn how WhatsApp APIs help deliver phenomenal banking experiences across the customer journey.
WebRTC (Web Real-Time Communications) is an innovative technology that allows real-time communication directly through web browsers. Learn how you can elevate customer experiences and drive engagement with Kaleyra's WebRTC-based Video/Audio solution.
6 min read Last week Kaleyra attended one of the most notorious events in the retail space, the National Retail Federation’s annual NRF Big Show. Having secured its spot in January on retailers' and vendors’ calendars, NRF is known for being the best place to...
Conversational marketing tools enable businesses to provide a tailored customer experience while improving efficiency and reducing costs. Let's see a few examples of brands enhancing customer experience with conversational strategies.
Stellar customer experiences can positively affect business performance. By staying on top of digital customer experience trends, companies can stand out from the competition and improve business outcomes.
By choosing the right platforms, creating engaging content, and ensuring messages are relevant to each customer's needs, enterprises can harness the power of omnichannel messaging successfully
2022 was a remarkable year for Kaleyra. As 2023 sets sail, we would like to take a moment to reflect on our incredible journey last year.
WhatsApp Business offers a variety of features that can help you increase your revenue. However, as a modern-day business, you must understand how to use these features to get the most out of the app. In particular, you should follow some best practices to make the most out of WhatsApp Business.