Resources about SMS
The Italian Red Cross, while working in one of the worst affected countries during the pandemic’s peak, faced a massive surge in calls to their contact center. This case study showcases the rapid response initiated by Kaleyra to put in place a toll-free messaging system that would help with this. Callers to the Italian Red Cross send SMSs requesting medicines, information, grocery delivery and prioritize emergency response services.
Resources about WhatsApp
A detailed guide by Kaleyra on how big and small businesses can leverage WhatsApp Business to provide better customer experience.