Resources about SMS
Red Cross and Kaleyra
The Italian Red Cross, while working in one of the worst affected countries during the pandemic’s peak, faced a massive surge in calls to their contact center. This case study showcases the rapid response initiated by Kaleyra to put in place a toll-free messaging system that would help with this. Callers to the Italian Red Cross send SMSs requesting medicines, information, grocery delivery and prioritize emergency response services.
Grofers & Kaleyra
Kaleyra provides Grofers with SMS services for transactional and high volume campaigns
Resources about WhatsApp
Create a Seamless Customer Experience through WhatsApp
A detailed guide by Kaleyra on how big and small businesses can leverage WhatsApp Business to provide better customer experience.
Other resources
Transact safely with Multi-Factor Authentication
An in-depth guide on 'what is Multi-Factor Authentication (MFA)' and its benefits like better security, access management and user experience.
MFine & Kaleyra
MFine was looking for a CPaaS provider that could help them enable seamless communication between their stakeholders. Kaleyra provided Mfine with a CPaaS solution that optimized their interaction with customers.
5 Ways Digital Transformation Has Accelerated The Banking Sector
This whitepaper reveals some of the ways the new-age digital technologies have impacted banking operations in recent years.