Ola & Kaleyra: Part 2
Kaleyra’s Communication Solutions connect drivers and customers for OLA
Ola has grown to become one of the largest transportation providers in India by occupying 60% market share. Being the fastest growing cab aggregator came with its share of challenges in a diverse environment like India. Providing real-time updates, ensuring customer privacy, and constant connectivity were some of the challenges they faced.
Getting real-time data, trackability for the calls initiated, detailed analytics for each voice call triggered under a single platform was indeed challenging. That’s when Kaleyra stepped in with its cloud communication platform and helped Ola achieve brand loyalty by bridging the communication gaps between drivers and customers in real-time.
Other WhitePapers
Kaleyra Helped Runnr (now Zomato) Reach Its Customers Faster
The food delivery market stands at a whopping €83 Billion market and is expected to grow five fold in the coming years worldwide, according to a report by McKinsey. Until few years ago, food delivery across the world was restricted only to Chinese restaurants or...
City Union Bank & Kaleyra
City Union Bank aimed to offer its customers a premium banking experience, Kaleyra provided City Union Bank with a secure voice solution that optimized their interaction with customers.
Redefining Healthcare Provision With Digital Health
Digital health has transformed the way we provide and receive care. It did not only help us navigate the coronavirus pandemic, but is now also solving some of the major challenges faced by the healthcare industry.