Ola & Kaleyra: Part 2
Kaleyra’s Communication Solutions connect drivers and customers for OLA
Ola has grown to become one of the largest transportation providers in India by occupying 60% market share. Being the fastest growing cab aggregator came with its share of challenges in a diverse environment like India. Providing real-time updates, ensuring customer privacy, and constant connectivity were some of the challenges they faced.
Getting real-time data, trackability for the calls initiated, detailed analytics for each voice call triggered under a single platform was indeed challenging. That’s when Kaleyra stepped in with its cloud communication platform and helped Ola achieve brand loyalty by bridging the communication gaps between drivers and customers in real-time.
Other WhitePapers
Customer Loyalty and Retention
FUTR Europe
BI Worldwide builds stakeholder engagement through Kaleyra
As firms today are continuously expanding their operations for an ever-growing customer base, the need for a platform that can effectively manage all business communication is rapidly rising. By replacing the traditional phones system with a smarter, quicker and...