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Voice | Voice | Case Study

Ola & Kaleyra: Part 2

23 Jul, 2020

Kaleyra’s Communication Solutions connect drivers and customers for OLA

Ola has grown to become one of the largest transportation providers in India by occupying 60% market share. Being the fastest growing cab aggregator came with its share of challenges in a diverse environment like India. Providing real-time updates, ensuring customer privacy, and constant connectivity were some of the challenges they faced.

Getting real-time data, trackability for the calls initiated, detailed analytics for each voice call triggered under a single platform was indeed challenging. That’s when Kaleyra stepped in with its cloud communication platform and helped Ola achieve brand loyalty by bridging the communication gaps between drivers and customers in real-time.

Other WhitePapers

Red Cross and Kaleyra

The Italian Red Cross, while working in one of the worst affected countries during the pandemic’s peak, faced a massive surge in calls to their contact center. This case study showcases the rapid response initiated by Kaleyra to put in place a toll-free messaging system that would help with this. Callers to the Italian Red Cross send SMSs requesting medicines, information, grocery delivery and prioritize emergency response services.