Category : Voice

A Step by step Guide for Using Kaleyra’s Blacklist API
A Step by step Guide for Using Kaleyra’s Blacklist API

Kaleyra’s Voice APIs help give businesses complete control over their communication. Its unique and easy to use voice platform can easily be integrated into your existing systems, hassle-free. Through our blacklist API, you can block any number from an acc ...

By Sakshee Sunil Sarrawgi .13 Mar 2019. 4 min

Kaleyra at the Politecnico of Milan event: “KPI & MEASUREMENT STRATEGY IN THE MOBILE ERA”
Kaleyra at the Politecnico of Milan event: “KPI & MEASURE ...

Kaleyra at Mobile B2C Observatory Workshop: “KPI & MEASUREMENT STRATEGY IN THE MOBILE ERA” On 24th January 2019 from 09:30 to 13:00 at the Politecnico of Milan there is the second workshop organized by the Mobile B2C Strategy Observatory “KPI & ME ...

By .01 Jan 1970. 10 min

Make customer interaction easy with Toll-free numbers
Make customer interaction easy with Toll-free numbers

Most people identify toll-free numbers as those which did not cost customers a dime to reach businesses. Over the years this has evolved and this voice-based communication is more thank just a number now. It has evolved to grow and establish itself as a mu ...

By Pooja AV .17 Oct 2018. 5 min

Improve your Call center efficiency through Kaleyra’s Progressive Dialer
Improve your Call center efficiency through Kaleyra’s Progres ...

The main goal of any support center is to connect agents with as many customers as possible, but every business wants to do it in a way which maximizes agent productivity and reduces manual intervention. Auto-dialers have become a necessity for every call ...

By Pooja AV .17 Oct 2018. 7 min

Kaleyra’s Virtual Numbers helps your business have a Global presence
Kaleyra’s Virtual Numbers helps your business have a Gl ...

Taking business Global has become the need of the hour and is part of strategic expansion these days whether you are a small to medium sized business or a large enterprise. A US Forex survey states that in the year 2017, about 72% of the businesses were ...

By Pooja AV .05 Oct 2018. 10 min

Know how Call recording does wonders for your business
Know how Call recording does wonders for your business

An expensive solution in the past and requiring complicated hardware, call recording has since trickled down to become a feature offered in most of the cloud-based solutions.  The simplicity of cloud platforms allows businesses to gain access to robust fea ...

By Pooja AV .07 Sep 2018. 5 min

Help your customers reach you better through Click 2 Call
Help your customers reach you better through Click 2 Call

Most businesses lose customers due to lengthy processes which involves collecting information about customer, then redirecting them to a landing page and taking it further by asking more information. This is not only time consuming but leads to a frustrati ...

By Pooja AV .31 Aug 2018. 10 min

What is IVR and How can you use it for your business?
What is IVR and How can you use it for your business?

IVR or more commonly known as Interactive voice response is the technology which allows humans to interact with computers through Voice response system. It could be through the use of voice and DTMF tones input via keypad. If the above technical definit ...

By Pooja AV .28 Jul 2018. 10 min

Keys to improving your customer experience through IVR
Keys to improving your customer experience through IVR

IVR or Interactive Voice Response defines your customer experience in a major way. Every company, no matter if they are a small, medium or large enterprise, use IVR technology in their customer service desk. IVR is an integral part of cloud telephony wh ...

By Pooja AV .25 Jul 2018. 5 min

Intelligent capturing through IVR
Intelligent capturing through IVR

IVR or Interactive Voice Response  allows businesses to design call flows efficiently giving their customers an interactive and customized experience. IVR is a great way to ensure that your customers are routed to the right agent without having to wait for ...

By Pooja AV .20 Aug 2018. 10 min

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