Use Call Masking to ensure that communication between different stakeholders only takes place through your business platform.
Adapting a Progressive Dialer will help your business reduce the time wasted between dialing each call and automates the process.
The only way to win customer’s loyalty is by setting up a team that is adept at gaining their trust by providing top-notch service and going that extra mile to win their heart.
IVR or Interactive Voice Response defines your customer experience in a major way. Every company, no matter if they are a small, medium or large enterprise, use IVR technology in their customer service desk.
IVR, or Interactive Voice Response, is the technology that allows humans to interact with computers. It could be through the use of voice and DTMF tones input via keypad.
If the above technical definition of IVR confused you, then check the simpler colloquial definition mentioned below.
We all know how well the SMS worked in the past, but let’s look at why it works today and will work tomorrow as the future of communication.
If you are wondering, what is this Cloud and why must you move everything to Cloud, especially your Businesses, hold on tight.
This blog will serve as a simple, easy guide about everything you need to know about Cloud Telephony,
Considering factors of advanced technology and quality of services provided, here are the best Bulk SMS providers in India.
These SMS Gateways offer premium customer support and advanced technological facilities in USA. Continue reading to find out more about them.
Messages have high open-rates. According to Techpedia, it is as high as 98%. Moreover, 83% of the messages sent are seen within 3 minutes. In a time, when almost everyone has a phone and keeps it with them wherever they go, these statistics are not surprising. The mobile messaging trends have created a huge opportunity for businesses to communicate with their customers and prospects through this medium.