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Improving Customer Engagement with SMS Communications in the Banking Sector
Messaging
Improving Customer Engagement with SMS Communications in the ...

Despite the emergence of other communication channels, SMS continues to be one of the most preferred channels. More than 90% of people read a text message within three minutes of receiving it. So when it comes to timeliness of delivery, SMS maintains the h ...

By Harish Thyagarajan .13 Jul 2020. 5 min

IVR Best Practices: Deliver Delightful Customer Experiences
Voice
IVR Best Practices: Deliver Delightful Customer Experiences

The modern-day customers have high expectations for an efficient experience. Unfortunately, IVRs have earned a reputation for frustrating customers. One negative customer experience can ruin the hard work you have put into your business. Therefore, conside ...

By Harish Thyagarajan .13 Jul 2020. 5 min

SMS Spoofing: What is it and how can you prevent it?
Verified SMS
SMS Spoofing: What is it and how can you prevent it?

The increase in smartphone usage and the advancements in technology have transformed how businesses use SMS to interact with their customers. The humble text message offers a wealth of opportunity, from sending marketing messages like promo codes, to provi ...

By Harish Thyagarajan .08 Jul 2020. 7 mins

7 Compelling Reasons To Use WhatsApp Business For Your Marketing Strategy
WhatsApp
7 Compelling Reasons To Use WhatsApp Business For Your Market ...

When Facebook announced its plan to acquire WhatsApp for a whopping $19 billion back in 2014, many doubted if WhatsApp could contribute to Facebook's already impressive portfolio of Social Media and messaging apps. However, six years later, in February 202 ...

By Harish Thyagarajan .29 Jun 2020. 7 min

Deliver Exceptional Customer Experiences With WhatsApp Business API
WhatsApp
Deliver Exceptional Customer Experiences With WhatsApp Busine ...

Two decades ago, customers primarily interacted with businesses through just two channels - e-mail and phone. However, present-day consumers don't think twice about using a combination of channels for communication, which include social media, email, SMS, ...

By Harish Thyagarajan .12 Jun 2020. 7 mins

Strengthen Your Customer Relationships With Verified SMS
Verified SMS
Strengthen Your Customer Relationships With Verified SMS

Smartphones paved the way for end-users to communicate through a variety of channels, from email and in-built social media messaging apps to some of the popular over-the-top instant messaging apps. However, despite the increase in the growth of other commu ...

By Harish Thyagarajan .21 May 2020. 5 Mins

Kaleyra Mother’s Day Stories
Kaleyra Culture
Kaleyra Mother’s Day Stories

Mother's day is just around the corner. Despite all the progress in women's empowerment, many new mothers are still hesitant to take full-time roles at a workplace due to commitments at home. A supportive and happy work culture that is transparent and flex ...

By Tharika Tellicherry .08 May 2020. 3 min

Building a scalable telemedicine helpline service to deal with the COVID-19 emergency
Company Updates
Building a scalable telemedicine helpline service to deal wit ...

NGOs, startups, and governments are joining forces to create specialized solutions to protect citizens from COVID-19. StepOne is one such initiative that includes volunteer participation from companies such as Kaleyra. A group of volunteers from Kaleyra we ...

By Ankit Jain and Tharika Tellicherry .04 May 2020. 10 min

The Kaleyra success story: Looking back at a phenomenal year of growth
Company Updates
The Kaleyra success story: Looking back at a phenomenal year ...

We have come a long way from our humble beginning as a startup to our current presence as a global CPaaS platform offering multi-channel integrated communication services to some of the world’s largest enterprise entities, managing billions of messages mon ...

By Dario Calogero .27 Apr 2020. 10 min

Build Trust In Messaging With Verified SMS
Messaging
Build Trust In Messaging With Verified SMS

Businesses across the globe send trillions of SMS messages to their consumers every year because they understand that the SMS engagement rates are very high when compared to email. Nearly 90% of SMS messages are read within 3 minutes of receiving them, whi ...

By Harish Thyagarajan .25 Apr 2020. 10 min

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