Customer service and support team productivity: how to reach the top
The only way to win customer’s loyalty is by setting up a team that is adept at gaining their trust by providing top-notch service and going that extra mile to win their heart.
IVR and customer experience: get the best UX for your clients
IVR or Interactive Voice Response defines your customer experience in a major way. Every company, no matter if they are a small, medium or large enterprise, use IVR technology in their customer service desk.
What is IVR: the best thing for customer service since the phone
IVR, or Interactive Voice Response, is the technology that allows humans to interact with computers. It could be through the use of voice and DTMF tones input via keypad.
If the above technical definition of IVR confused you, then check the simpler colloquial definition mentioned below.
The future of SMS marketing: still relevant in the 2021 landscape
We all know how well the SMS worked in the past, but let’s look at why it works today and will work tomorrow as the future of communication.
Cloud telephony, what is it? Discover the future of your business
If you are wondering, what is this Cloud and why must you move everything to Cloud, especially your Businesses, hold on tight.
This blog will serve as a simple, easy guide about everything you need to know about Cloud Telephony,
Top 10 Bulk SMS Gateway Service Providers in India
Considering factors of advanced technology and quality of services provided, here are the best Bulk SMS providers in India.
5 best SMS gateway providers in the USA: names you must know
These SMS Gateways offer premium customer support and advanced technological facilities in USA. Continue reading to find out more about them.
Messaging Trends 2020
Messages have high open-rates. According to Techpedia, it is as high as 98%. Moreover, 83% of the messages sent are seen within 3 minutes. In a time, when almost everyone has a phone and keeps it with them wherever they go, these statistics are not surprising. The mobile messaging trends have created a huge opportunity for businesses to communicate with their customers and prospects through this medium.
Whatsapp Business e-commerce integration: how do you do it?
WhatsApp, with a presence in over 180 countries, continuously comes up with new features to make the lives of its users simple and set higher standards of quality communication around the industry. With the introduction of end-to-end encryption, live location sharing, group phone and video calling, visible last seen and read messages, indication of forwarded messages and more, WhatsApp has earned the trust of several successful companies, around the globe, by keeping their data private and secure and their business communication technologically driven.
Agent-customer calls: bridge the gap now
Learn how to increase brand recognition, revenues and customer satisfaction by availing Cloud Telephony Services.
Whatsapp Business API benefits: the next step in communication
More than 1.5 billion customers from over 180 countries use WhatsApp regularly to stay connected with their family and friends. With the introduction of WhatsApp business API, many businesses across the globe are embracing this communication channel to connect with their customers.
SMS Phishing and Spoofing scams: how to defend your business
Smishing is a cyberattack that uses misleading text messages to deceive victims. Here are some preventive measures to avoid a phishing attack.