Voice

IVR Best Practices: Deliver Delightful Customer Experiences

By Harish Thyagarajan . 13 Jul 2020 . image 5 min read

The modern-day customers have high expectations for an efficient experience. Unfortunately, IVRs have earned a reputation for frustrating customers. One negative customer experience can ruin the hard work you have put into your business. Therefore, consider designing an IVR s ...

IVR Best Practices: Deliver Delightful Customer Experiences

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FinTech

5 Ways Banks Are Using Cloud Communi ...

By Harish Thyagarajan . 24 Apr 2020 . image 10 min read

Disruptive competition, increasing customer expectations and digital innovation are transforming the banking sector. To flourish in this environment, banks ...

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Company Updates

A message from our CEO, Dario Caloge ...

By Dario Calogero . 10 Apr 2020 . image 10 min read

Dear Kaleyra Family, The COVID-19 crisis has changed life as we know it. These are challenging times for everyone. This is also the time to be brave, sta ...

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Company Updates

Building a scalable telemedicine helpline service to deal with the COVI ...

By Ankit Jain and Tharika Tellicherry . 04 May 2020 . image 10 min read

NGOs, startups, and governments are joining forces to create specialized solutions to protect citizens from COVID-19. StepOne is one such initiative that in ...

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Messaging
Build Trust In Messaging With Verified SMS

By Harish Thyagarajan . 25 Apr 2020 . image 10 min read

Businesses across the globe send trillions of SMS messages to their consumers every year because they understand that the SMS engagement rates are ...

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Company Updates
Kaleyra in 2019

By Kaleyra . 30 Dec 2019 . image 3 min read

In 2019, businesses all around the word used Kaleyra to drive their customer communication. We worked one day at a time to ensure that nothing get ...

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