Take your SMS a step ahead with Rich Communication Services (RCS)
Rich messaging you need now comes native with customer phones.
RCS is built and designed to take your messaging service a step ahead. Engage your customers and make text messaging more interactive with brand enhancing media functionality that is more conversational, trusted and verified which gives your business the opportunity to send in rich media that is otherwise incompatible with standard messaging services.
RCS lets you reach out to your customers on their native messaging app. Engage your customers by sending in locations, embed suggested reply, share videos, audios, rich media cards and add in file attachments. RCS also allows you to check read receipts, while monitoring your clicks and conversions.
Upgrade your Customer's Native messaging experience
Engaging Communication that can take your customer relationship up a notch.
Rich Media Messaging
SMS is powerful, but with the new capabilities of RCS, you can now share images, videos and audios without having to worry about MMS incompatibility. Share card carousels of your products or services and transactions done on your platform.
Engage customers and ensure faster response rate with suggested replies that can help you understand what they are looking for, and suggested CTA’s that can improve your chances of converting your customers.
Customise your chat with brand colours, logo and your brand name and keep your messaging consistent. Extend your branding with company description, branded rich media and programmed replies that are in in sync with your products and solutions.
Insight Monitoring and Reporting
Get instant delivery reports and track engagement, monitor open time and get a dashboard view of click through rates on your suggested actions and let your customers interact with you in real-time basis to get a feel of your brand’s responsiveness.
Trusted/ Verified Messages
Build transparency and gain your customer’s trust with the verified badge that lets your consumer know know that they’re interacting with a genuine business.
The Call Masking Advantage
Bridge the gap between agents and customer’s while ensuring privacy
Record and analyse the conversations that your
agents have with your customers, later use this to
train and track their performance while gaining
new customer insights.
Enhance Customer Loyalty
Build trust and loyalty among your customers as
you adhere to their privacy and heighten the
chances of them opting for your services again.
Quick Issue Resolve
Recording conversations also help you understand
the issue that your customer is facing and help
you resolve the conflict with a faster turnaround time.
Off Platform Transactions
Prevent buyers and sellers from engaging in
private communications by keeping your
business transactions secure within the platform.
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