By Sakshee Sunil Sarrawgi.23 Aug 2018 .
4 min read
What is Cloud Telephony?
In today’s well connected and hyper competitive business environment, firms need to communicate with customers regularly to ensure steady growth and stay ahead of their competitors.
Cloud Telephony provides business communication solutions for all types of firms with easy-to-use, pay-as-you-grow model. It serves as a all in one platform that meets all the communicational needs of businesses through voice, calling, auto attendant, Interactive Voice Response and many more features that help firms understand their customers betters, resolve their queries faster and enhance agent performance. Through this technological advancement in communication, businesses can increase their presence in the market and attract potential clients. Consumers can reach out to firm in just a click, choosing the most convenient means for them to connect with businesses, provided through Cloud Telephony. This helps saves time and resources for both the customers as well as the business and helps create long-term relationships between the two.
How does it work?
Cloud Telephony providers create, maintain and manage all their services from the cloud and their customers require no additional infrastructure or any type of hardware. Businesses can use their services from anywhere in the world, through any device be it their business phone lines, tablets or computers, at any time.
After assessing Cloud Telephony providers across the globe based on maximum returns, APIs, cost of service, data security, down-time and additional services provided, this list was created to identify the top 10 in the industry. These highly skilled providers ensure business continuity, help manage operations without any geographical barriers through remote-working, allow firms to scale as per market demand, reduce costs, and enhance collaboration within the work environment.
Nextiva is a cloud-based system that can be used from multiple locations for various branches of a firm but can still be managed from a single platform. Providing unlimited calls in the United States as well as in Canada, Nextiva also offers free trials for a period of 30 days. It offers 3 plans- Office Pro, Office Pro Plus and Office Enterprise, that have different core features for specific business needs and come with different prices.
Trusted by over 350,000 businesses, Ring Central provides 100+ premium features. It can help setup an entire office for a firm within a day. Through services like unlimited calls, SMS, conferencing etc. you can easily adapt to fluctuations in the business environment and customize your phone system through an online account.
Italian enterprise, Ubiquity and Indian firm, Solutions Infini came together to form an international group called Kaleyra. It provides an ever-evolving platform that allows businesses to provide personalized interactions to customers across borders, in real-time. It has the capacity to facilitate over 600 million calls per year. It offers a cost-effective solutions with a high ROI for all banks, big companies as well as SMEs.
Its 24 hour support system and access to unlimited extensions allows firms to easily integrate the platform with their customer relationship management. It works with your existing mobile or business phones and eliminates the need to purchase, install or regularly update additional hardware.
Knowlarity provides solutions that have been crafted to meet businesses communication needs, regardless of their size. Through features like language selection, voice recordings etc., you can provide a personal experience for your customers. These recordings can also be customized depending on if the customer is calling for the first time or is a repeated caller.
With a 15 day free trial and calls on credit, Exotel allows customers support through phone, Twitter, email etc. at convenience. It gives businesses the opportunity to easily manage and assess agent performance through features like call recordings, call conference and so on. In such a way, you can ensure that your representatives are better equipped to handle customer concerns and provide optimal solutions, faster.
Cloud Phone assists firms in answering, directing and managing your calls. By easily adding extensions to your existing business lines you can route calls to the right department and scale as required. Businesses also have control over these features through your mobile application. In such a way you can not only add more features on to it, but also save money.
MightyCall offers a virtual phone system that makes it easier for customers to reach businesses. Its mobile application allows you to compile all your business interaction on to one common platform, systematically. Its key features include website-dialing, SMS services, call-recording, call forwarding and abilities to customize voicemails.
Vonage Business provides a platform that allows firms to route calls depending on time of the day/caller, through integrated platforms. Businesses can easily integrate their software of existing use for example, Google Calendar to its platform. This ensures that your agents are fully aware of the platform and require no additional training. They can also forward the call to someone else if they are occupied or to their own mobile phone if they want to take the call on that.
Mitel is a virtual phone system that is currently serving in over 100+ countries around the world. Its exceptional mobility function that is secure and reliable helps business understand their customers better and thus, provide better service. With flexible options, Mitel caters to a wide range of industries including healthcare, hospitality, government, education etc.
The smartest way for firms to manage business calls today at a global level is through Cloud Telephony. It allows one to provide the highest quality of service for their customers without incurring high costs. By adopting the latest technologies one can ensure that their firm runs at high productivity, helping them leverage new opportunities for growth. By switching to Cloud Telephony, which is the latest advancement in Cloud Computing, businesses can benefit from a faster, easier and more efficient phone system that is easily scalable.
Innovation is the drive behind growth for successful businesses in today’s business environment. Kaleyra’s cloud-based business communication platform ensures that firms have the leading edge by providing them the most technologically advanced tools to enhance their customer interactions. Reach out at firstname.lastname@example.org for more information on how businesses can leverage Kaleyra’s Cloud Telephony services.
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