Messaging

Now Send SMSes Directly from Your Spreadsheet

Now Send SMSes Directly from Your Spreadsheet
By Sakshee Sunil Sarrawgi . 12 Mar 2019 . image 6 min read

Communication is essential in all aspects of life, and regular advancements in this field are necessary to ensure continuous and effective communication with all stakeholders. Kaleyra understands this importance and takes communication to the next level with yet another plugin. Its ever-evolving global cloud communication platform allows the delivery of messages to customers through multiple platforms.

Everybody has used Spreadsheet at some point in their life. Google Spreadsheet software is now an integral part of several business organizations all around the globe. Be it for running financial models, generating memos, tracking sales or storing bulk data, its high customizability makes it the go-to application for fulfilling all business needs. Its simple interface and thousands of integrated features, further makes it approachable for non-developers, easy-to-follow and quick to show results.

What if we told you that apart from the other billion things you already do on Google Spreadsheets you can now send SMSes using Kaleyra’s API, right from the application itself? That’s right! You no longer have to import large spreadsheets of your database on to different messaging platforms.

send sms from spread sheet

Send SMSes with Google Spreadsheets

Google spreadsheet’s grid interface allows users to organize all type of information, making it the ideal platform for your database. You can define the structure of information and manage bulk data with ease. Since all your business data is already contained in the spreadsheet, it would be great if intermediate applications and processes could be eliminated, allowing you to directly message your customers from the existing list on your spreadsheet.

How does it work?

By installing Kaleyra’s SMS Add-on to Google Spreadsheets you can send SMSes directly. This simpler, smarter and quicker process means that you no longer have to log in to your Alerts/ Promo/ Global Application just to send SMSes to your customers.

Spreadsheets plugin to send SMS via Kaleyra

The entire process, from installing Kaleyra’s Add-on to sending out the SMSes to customers, can be completed in 5 easy steps:

  1.  Install Kaleyra SMS Add-on
  2.  Choose the type of SMS service you want to use (Alerts, Promo or Global)
  3.  Enter your SMS account API key
  4.  Compose the SMS that needs to be sent out
  5.  Logout from the application

customer sms notification

To view Kaleyra’s plugin manual and get a detailed explanation of the above-listed steps, click here.

Why is this important for business organizations?

Reduced Time and Effort

By eliminating all processes in the middle, you can now directly send SMSes to customer contacts in your database. With this hassle-free procedure that does not require logging into other applications or importing files, SMSes are now sent with minimal effort. Efficient business communication, that saves both time and effort, means that there are freed up resources that can now be used to fuel numerous other operations, as your organization continues to grow.

Non-tech Savvy

You no longer need to use APIs to get in touch with your customers! By shifting the whole procedure on to spreadsheets, businesses can make sure that anyone with basic knowledge can handle customer interactions. With a user-friendly interface and easy-to-use Add-ons, you can run your messaging platforms without developers or get preoccupied with long hours of coding. Even new users can create a simple message template containing the required information that needs to be shared with customers. Once the template is put in place, all you need to do is add in the corresponding row detail on the template {in flower brackets}. Kaylera’s Add-on will then automatically fill in the unique detail for each contact and send the message.

Complete Communication Control

With complete control over your database, comes complete control over your business communication. Be it picking a range from the millions of customers on your list, adding a name or proper salutation to the message, including customer-specific information about the delivery date or bank balance, you can customize bulk messages to any extent. Creating a sense of one-on-one conversation with all your customers through personalized messages, helps you connect with each customer on a higher level.

Track Information Easily

By storing contact information of all customers and communicating with them through the same platform, you ensure that all your data is contained in one place. This helps you track all business communication and organize this array of information efficiently. You can now keep track of business SMSes sent to customers (number of messages sent, received, etc.) and each customer’s profile (birthday, gender, anniversary, etc.) parallelly. This gives you a 360-degree view of all the information there is before you go on to create your message templates, allowing you to include minute details for personalization and build stronger relationships.

There you have it! Adding phone services to a universally used software, like Google spreadsheet is that simple. By allowing easy integration of several applications, Kaleyra serves as an all-encompassing, powerful tool that empowers enterprises all around the world. With numerous integrations, Kaleyra allows you to reach your customers through the platform of your choice. Learn more about all the different integrations Kaleyra offers, to help enrich your day-to-day operations, here.

 

 

 

 

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