16 Apr 2020

StartupsVsCovid19 and various other Emergency Services use Kaleyra’s Messaging, Voice and WhatsApp technology: An initiative to help citizens during the pandemic

With the spread of the coronavirus pandemic, NGOs, startups, and governments are joining forces to create specialized solutions to protect citizens from COVID-19. The StartupsVsCovid19 initiative is one such initiative that is supported by several Bangalore-based Startups. The initiative brought together startups, elected representatives, and the government to help citizens dealing with the COVID-19 emergency. We, at Kaleyra, are using our global presence and CPaaS technology to build various applications and solutions to support such initiatives to help governments and NGOs who are dealing with the crisis. Our team was part of the efforts that helped the Government of Karnataka in launching Telemedicine Helpline Number and other emergency services for the residents of Karnataka in India. 

Telemedicine Helpline Number

With the rise of Coronavirus queries, state-owned emergency helpline numbers were burdened with high call volumes. Kaleyra’s team, along with other volunteer organizations, helped in designing and building an IVR flow to automate screening of incoming calls to these helpline numbers. This scalable solution helped to effectively triage Covid-19 cases, assess risk, and connect doctors to critical patients while managing the high volume of incoming calls. Using the helpline numbers, critical patients can now easily connect to doctors for their COVID-19 queries. 

WhatsApp Chatbot for home delivery service

Further, our team has also helped in developing a WhatsApp Chatbot for Home Delivery Service of essentials in some parts of Bangalore, making it possible for citizens, especially senior citizens, to access all essentials safely from their homes. This is the first Whatsapp and call based home delivery service to be launched in the country. In just one go, over 16,000 local groceries and medical stores were taken online and made accessible to the people staying home during the COVID-19 lockdown. Leading media agencies in the country have covered this initiative. Read more here. 

We are currently leveraging our Messaging, Voice, and Whatsapp technology to help citizens of Karnataka access telemedicine and other emergency services. We are grateful to all our team members who volunteered and contributed to this project to build impactful solutions for those dealing with the emergency caused by the outbreak. We are proud to be part of these initiatives. We will continue to leverage our technology to support other organizations as well, who need a similar solution. 

We are grateful to all our team members who volunteered and contributed to this project to build impactful solutions for those dealing with the emergency caused by the coronavirus outbreak. We are proud to be part of this initiative and hope to leverage our technology to support other organizations as well who need a similar solution. 

If you feel that our services can help you in any way during this crisis, please email us at covid19help@kaleyra.com or visit: https://www.kaleyra.com/blog/updates/building-a-scalable-telemedicine-helpline-service-to-deal-with-the-covid-19-emergency-2/

About Kaleyra

Kaleyra, Inc. (NYSE American: KLR) (KLR WS), is a global group providing mobile communication services for financial institutions and enterprises of all sizes worldwide. Through its proprietary platform, Kaleyra manages multi-channel integrated communication services on a global scale, comprising of messages, push notifications, e-mail, instant messaging, voice services and chatbots. Kaleyra’s technology today makes it possible to safely and securely manage billions of messages monthly with a reach to hundreds of MNOs and over 190 countries. For more information: https://www.kaleyra.com/.

Forward-Looking Statements

This press release contains forward-looking statements within the meaning of U.S. federal securities laws. Such forward-looking statements include, but are not limited to, statements regarding the expectations, hopes, beliefs, intentions, plans, prospects or strategies regarding the business combination and future business plans of Kaleyra’s management team. Any statements contained herein that are not statements of historical fact may be deemed to be forward-looking statements. In addition, any statements that refer to projections, forecasts or other characterizations of future events or circumstances, including any underlying assumptions, are forward-looking statements. The words “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intends,” “may,” “might,” “plan,” “possible,” “potential,” “predict,” “project,” “should,” “would” and similar expressions may identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. The forward-looking statements contained in this press release are based on certain assumptions and analyses made by the management of Kaleyra in light of their respective experience and perception of historical trends, current conditions and expected future developments and their potential effects on Kaleyra as well as other factors they believe are appropriate in the circumstances. There can be no assurance that future developments affecting Kaleyra will be those anticipated. These forward-looking statements involve a number of risks, uncertainties (some of which are beyond the control of the parties) or other assumptions that may cause actual results or performance to be materially different from those expressed or implied by these forward-looking statements, including the ability of Kaleyra to meet the NYSE listing standards, and that Kaleyra will have sufficient capital to operate as anticipated. Should one or more of these risks or uncertainties materialize, or should any of the assumptions being made prove incorrect, actual results may vary in material respects from those projected in these forward-looking statements. We undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required under applicable securities laws.

Media Contacts

Marco Lastrico,
Barabino & Partners USA, LLC
+1 212 308 8710

Investor Contacts

Michael Bowen
ICR, Inc.

Marc P. Griffin
ICR, Inc.