by Harish Thyagarajan | Aug 7, 2024 | Press Release
Orange Egypt Selects Tata Communications as Messaging Partner Mumbai, INDIA, 07 August 2024 – Tata Communications is selected by Orange Egypt, a subsidiary of the Orange Group, to enhance the two-way messaging services for their users. Tata Communications anticipates...
by Kalaivani Narayanan | Jul 9, 2024 | Blog, Customer Experience
| 6 min read Power Customer Experience Transformation with Enterprise Communication The modern customer journey involves interwoven touchpoints, and a thorough understanding is essential to win customer loyalty and drive sustainable revenue growth. A Gartner survey...
by Kalaivani Narayanan | Jun 28, 2024 | Press Release
Tata Communications Recognised as a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS Mumbai, INDIA, 28th June 2024 – Tata Communications today announced its recognition as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a...
by Harish Thyagarajan | Jun 26, 2024 | Blog, Voice
| 6 min read Streamlining Customer Interactions with IVR Solutions As a business, you know that operational efficiency and cost-effectiveness are crucial for success. One area where you can make significant strides is in managing customer interactions. Interactive...
by Harish Thyagarajan | Jun 3, 2024 | Blog, CPaaS
| 6 min read How CPaaS Technology Can Personalize Healthcare with Digital Interactions The need for innovation in healthcare has never been more pressing. Patient demand is surging, staffing shortages persist, and people are gripped by health anxiety in a...
by Kalaivani Narayanan | May 20, 2024 | Blog, Messaging
| 6 min read SMS Marketing Trends and Strategies for Business Success in 2024 Text marketing continues to be a potent tool for customer engagement in 2024, offering businesses a direct channel for customer interactions. With the integration of cutting-edge...
by Kalaivani Narayanan | May 7, 2024 | Blog, Customer Experience
| 6 min read Transform Customer Interactions with Conversational Support With top brands raising the bar for service excellence, customers now expect quicker responses and tailored solutions. Moreover, since the digital environment has become an integral part of the...
by Harish Thyagarajan | May 2, 2024 | Blog, CPaaS
| 6 min read 5 Ways To Increase Retail Sales With Omnichannel Approach The way we shop and interact with businesses has undergone a dramatic transformation. Gone are the days of single-channel experiences, where customers were limited to brick-and-mortar stores or...
by Kalaivani Narayanan | Apr 25, 2024 | Blog, Omnichannel
| 6 min read Unlock Impactful Shopping Experiences with Omnichannel Ecommerce Strategy E-commerce has experienced exponential growth over the past few years and emerged as an integral component of the global retail landscape. Studies show that e-commerce will...
