AirAsia & Kaleyra
Kaleyra Helps Aviation Giant AirAsia Offer Smooth Travel Experience To Its Customers
Research suggests almost 40% of the passengers choose a particular airline based on its punctuality and customer experience. Pricing, surprisingly, comes as second on the list while choosing an airline. With so much emphasis on the user experience, bridging the communication gap through the latest technology becomes essential.
AirAsia, one of the leading low-cost airlines, operates extensively both domestically and internationally. It wanted to resolve many of its communication issues with a technologically advanced platform that could not only handle the growing number of passengers but was also reliable and cost-efficient. Kaleyra, a global Cloud Communication platform, fit its requirements, and provided an innovative, futuristic solution to improve their business communication.
Other WhitePapers
The Ultimate Starter’s Guide for Customer Experience Success in Retail E-Commerce
How do you ensure great customer experiences when you move your business online? Find out the answer to this and more in this comprehensive e-book.
Watch Now: Building Customer Experience – Every Click Matters
Webinar The online grocery business has stepped into its growth phase in India and one of the companies leading the charge is Licious, the farm-to-fork online meat delivery platform. Valeria Magoni, Head of Marketing at Kaleyra is in conversation with the...
Why All Businesses Must Adopt Two-Factor Authentication
This whitepaper answers 'what is Two-Factor Authentication (2FA)' and how businesses can use it to protect their customers' identities.