AirAsia & Kaleyra
Kaleyra Helps Aviation Giant AirAsia Offer Smooth Travel Experience To Its Customers
Research suggests almost 40% of the passengers choose a particular airline based on its punctuality and customer experience. Pricing, surprisingly, comes as second on the list while choosing an airline. With so much emphasis on the user experience, bridging the communication gap through the latest technology becomes essential.
AirAsia, one of the leading low-cost airlines, operates extensively both domestically and internationally. It wanted to resolve many of its communication issues with a technologically advanced platform that could not only handle the growing number of passengers but was also reliable and cost-efficient. Kaleyra, a global Cloud Communication platform, fit its requirements, and provided an innovative, futuristic solution to improve their business communication.
Other WhitePapers
Cost-Effective Customer-First CX Strategy, with AirAsia
Kaleyra empowers Amazon to deliver 1.6 Million packages every day
E-commerce platforms have changed the way people shop especially in the past decade. According to a recent study by Forbes, more than 53% of the world’s population prefers online shopping since it allows them to choose from a massive number of options, saves...
Connecting Patients and Doctors with Kaleyra CPaaS Solutions
MFine wanted to streamline their communication process and help health experts easily connect with their patients. Kaleyra provided MFine with a CPaaS solution that optimized their interaction with Patients.