Multi-channel | Multi-channel | Case Study

BI Worldwide & Kaleyra

15 Sep, 2018

Headquartered at Bengaluru, India, BI Worldwide is a multinational corporation that serves over 2000 clients in 125 countries with assistance in 20+ languages. With this level of scale, it became challenging to manage such a large and diverse customer base spread out all across the globe. BI Worldwide’s success now implied the need to shift their business communication onto a scalable platform that could channelize customer interactions into a flow.

Every call missed or customer query that went unresolved was a lost opportunity to increase customer satisfaction and build ever-lasting relationships. Through its intelligent messaging and voice solutions, Kaleyra helped BI Worldwide engage its customers at each stage of their journey with personalized interactions.

Case Study Form

"*" indicates required fields

Name*

Last*

Email*

Phone

Company*

Country*

Industry*

Consent legal*

I consent to Kaleyra storing and processing my data in accordance with their privacy policy.*

Name

This field is for validation purposes and should be left unchanged.

Other WhitePapers

Messaging Trends for Businesses and Individuals

How has messaging and SMS evolved over time? How are businesses from around the world using it? Read our guide for trends and analysis on messaging.

Mastercard

Save on Kaleyra with Mastercard Easy Savings SpecialsUnlock savings on Kaleyra’s global communication services with your Business Mastercard. Engage your clients with personalized messages, programmable voice services, WhatsApp conversations and more.Offer...

BI Worldwide builds stakeholder engagement through Kaleyra

As firms today are continuously expanding their operations for an ever-growing customer base, the need for a platform that can effectively manage all business communication is rapidly rising. By replacing the traditional phones system with a smarter, quicker and...