Messaging Trends for Businesses and Individuals
The digital revolution that’s brought seamless technology drift has witnessed a ubiquitous channel of communication that’s pervasive across geographies- Messaging.
The 160 character text format has not only made it convenient for individuals to pursue one-on-one conversations, but also fostered businesses to communicate with their customers on a personal level.
The following factors throw some light on why Messaging is the most convenient and preferred channel of communication.
Flipkart increases operational efficiency through Kaleyra’s Cloud telephony platform
This case study showcases how Project StepOne, an India-based non-profit healthcare organization, uses Kaleyra’s cloud communication services to help the Government of India manage the COVID-19 crisis within the sub-continent.
The Italian Red Cross, while working in one of the worst affected countries during the pandemic’s peak, faced a massive surge in calls to their contact center. This case study showcases the rapid response initiated by Kaleyra to put in place a toll-free messaging system that would help with this. Callers to the Italian Red Cross send SMSs requesting medicines, information, grocery delivery and prioritize emergency response services.