Messaging Trends for Businesses and Individuals
The digital revolution that’s brought seamless technology drift has witnessed a ubiquitous channel of communication that’s pervasive across geographies- Messaging.
The 160 character text format has not only made it convenient for individuals to pursue one-on-one conversations, but also fostered businesses to communicate with their customers on a personal level.
The following factors throw some light on why Messaging is the most convenient and preferred channel of communication.
Other WhitePapers
Flipkart & Kaleyra
Flipkart increases operational efficiency through Kaleyra’s Cloud telephony platform
Building A Scalable Telemedicine Helpline Service For Pandemic Relief With Project StepOne
This case study showcases how Project StepOne, an India-based non-profit healthcare organization, uses Kaleyra’s cloud communication services to help the Government of India manage the COVID-19 crisis within the sub-continent.
Red Cross and Kaleyra
The Italian Red Cross, while working in one of the worst affected countries during the pandemic’s peak, faced a massive surge in calls to their contact center. This case study showcases the rapid response initiated by Kaleyra to put in place a toll-free messaging system that would help with this. Callers to the Italian Red Cross send SMSs requesting medicines, information, grocery delivery and prioritize emergency response services.