AirAsia & Kaleyra
Kaleyra Helps Aviation Giant AirAsia Offer Smooth Travel Experience To Its Customers
Research suggests almost 40% of the passengers choose a particular airline based on its punctuality and customer experience. Pricing, surprisingly, comes as second on the list while choosing an airline. With so much emphasis on the user experience, bridging the communication gap through the latest technology becomes essential.
AirAsia, one of the leading low-cost airlines, operates extensively both domestically and internationally. It wanted to resolve many of its communication issues with a technologically advanced platform that could not only handle the growing number of passengers but was also reliable and cost-efficient. Kaleyra, a global Cloud Communication platform, fit its requirements, and provided an innovative, futuristic solution to improve their business communication.
Other WhitePapers
Kaleyra Helps Leonardo Offer On-Field Agent Assistance
Effective communication is an extremely important aspect of the aerospace sector. Every day, millions of calls take place between pilots and copilots and other team players, including ground handlers, construction workers, aerospace staff, security personnel,...
The Ultimate Starter’s Guide for Customer Experience Success in Retail E-Commerce
How do you ensure great customer experiences when you move your business online? Find out the answer to this and more in this comprehensive e-book.
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