
Zomato & Kaleyra
Kaleyra Helped Runnr (now Zomato) Reach Its Customers Faster
Runnr was one of India’s largest providers of on-demand delivery drivers to various restaurants and e-commerce partners. With 5000+ happy merchants and 10,000+ happy partners, it was acquired by Zomato recently, making it part of India’s largest food aggregator.
Runnr had a large number of delivery personnel who would handle millions of orders on a monthly basis. Delivering orders in a matter of minutes was the business statement Runnr was functioning on. But in an era where digitalization had hit its peak, it was very important to enable real-time communication to end-users to achieve customer satisfaction.
Runnr was looking for technology that could provide them live tracking and thus simplify order management. Kaleyra’s Cloud Communication platform was the perfect fit for Runnr’s requirements. It helped them track and measure every order with detailed analytics and real-time data all in one place.
Case Study Form
"*" indicates required fields
Other WhitePapers
ACC 2022


Webinar: Exploring Real-Time Video


About Concatenated SMS (Short Message Service)
twitterlinkedinfacebook6 min readA concatenated SMS (Short Message Service) refers to joining multiple messages to overcome the character limit of an SMS message (160 characters). With SMS concatenation, you can send longer messages, enabling you to have...