Job Portals & Kaleyra
Recruiting the right person is a challenging task for all companies, big or small. The process of hiring is time-consuming and resource-extensive. To make it more efficient and easy, automation is required.
Before Cloud Telephony, recruiters used traditional methods, which created hurdles and were incapable of handling large volumes of leads smoothly. Most often, they were not sure if the mobile numbers provided by job seekers were correct, or how they could get the remaining information of the incomplete profiles. This led to botched customer experience, ultimately impacting the business and its revenues.
Kaleyra, a global leader in Cloud Communication, helped leading job portals in India to bridge these gaps and provide smooth customer services.
The Italian Red Cross, while working in one of the worst affected countries during the pandemic’s peak, faced a massive surge in calls to their contact center. This case study showcases the rapid response initiated by Kaleyra to put in place a toll-free messaging system that would help with this. Callers to the Italian Red Cross send SMSs requesting medicines, information, grocery delivery and prioritize emergency response services.