Ola & Kaleyra: Part 1
How Ola leveraged Kaleyra’s Cloud Communication to connect customers and drivers via Messaging
Cab aggregators have already moved on from the traditional PBX systems, which piled on their worry of infrastructure set-up, to a more cost-friendly and environment-friendly solution. They have moved their business communication entirely to the cloud.
They can now manage their messaging and voice services from a single and scalable Cloud Telephony platform in a safe and secure manner. It is cost-effective and enables automation of processes, thus enabling them to serve a larger customer base seamlessly.
One such transportation business that has streamlined its customer communication by moving its contact centre on the cloud is Ola! They leveraged Kaleyra’s robust cloud communication platform to connect with customers from anywhere at any time.
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This case study showcases how Project StepOne, an India-based non-profit healthcare organization, uses Kaleyra’s cloud communication services to help the Government of India manage the COVID-19 crisis within the sub-continent.