How CPaaS Is Shaping Communication In 2023
CPaaS provides an easy-to-use platform for managing customer interactions across multiple channels, such as SMS, voice calls, and more. It also helps reduce costs while improving customer experience.
This whitepaper will explore how CPaaS is shaping communications in 2023 and the upcoming trends for four core communication channels: SMS, RCS, WhatsApp Business, and WebRTC. We will discuss each channel’s potential benefits and how businesses can leverage CPaaS to stay ahead of the curve in delivering outstanding customer experiences.
Kaleyra & Fingpay work together to provide customers with an IVR-based UPI platform
Technological advancements in the fintech industry are transforming the customer experience for businesses and customers alike. With breakthroughs like machine learning, advanced analytics, Unified Payments Interface and AI-driven automation, fintech companies can...
HealthifyMe & Kaleyra
HealthifyMe wanted to provide top-notch service to its customers by quickly addressing all of their concerns. Kaleyra provided HealthifyMe with a secure voice solution that optimized their interaction with customers.