
Flipkart & Kaleyra
Flipkart Increases Operational Efficiency Through Kaleyra’s Cloud Telephony Platform
Flipkart is India’s leading e-commerce marketplace with over 100 million registered users and more than 100k sellers. Though the company’s database, communication protocols, network architecture, on-premise solutions were well-aligned and systematic, an appropriate channel was required to ease communication with various stakeholders involved. The e-commerce giant needed a platform that is adaptable, has the ability to scale rapidly, can be customized in a highly collaborative environment, and protects customer data privacy. It needed a highly agile platform that provided real-time data to enable quick business decisions.
When Kaleyra, a global Cloud Communication platform, analyzed the nature of queries, it was clear that the queries received by Flipkart via its customers were identical. Most of the queries were related to orders and shipments but the volume of queries being handled was massive and in millions. Kaleyra suggested an efficient, technology-driven solution – automation.
Case Study Form
"*" indicates required fields
Other WhitePapers
BI Worldwide builds stakeholder engagement through Kaleyra
As firms today are continuously expanding their operations for an ever-growing customer base, the need for a platform that can effectively manage all business communication is rapidly rising. By replacing the traditional phones system with a smarter, quicker and...
What is Omnichannel Analytics?
twitterlinkedinfacebook6 min readOmnichannel analytics is no longer a buzzword, with most customers using multiple channels during their buying journey. Customer satisfaction is of prime importance, and 82% of consumers say they may have stayed with brands if...
RTL 102.5 & Kaleyra
RTL 102.5 uses Kaleyra's cloud communication services to interact with its end-users.