Multi-channel | Multi-channel | Case Study

Ola & Kaleyra: Part 1

23 Jul, 2020

How Ola leveraged Kaleyra’s Cloud Communication to connect customers and drivers via Messaging

Cab aggregators have already moved on from the traditional PBX systems, which piled on their worry of infrastructure set-up, to a more cost-friendly and environment-friendly solution. They have moved their business communication entirely to the cloud.

They can now manage their messaging and voice services from a single and scalable Cloud Telephony platform in a safe and secure manner. It is cost-effective and enables automation of processes, thus enabling them to serve a larger customer base seamlessly.

One such transportation business that has streamlined its customer communication by moving its contact centre on the cloud is Ola! They leveraged Kaleyra’s robust cloud communication platform to connect with customers from anywhere at any time.

Case Study Form

"*" indicates required fields

Name*

Last*

Email*

Phone

Company*

Country*

Industry*

Consent legal*

I consent to Kaleyra storing and processing my data in accordance with their privacy policy.*

Comments

This field is for validation purposes and should be left unchanged.

Other WhitePapers

Building A Scalable Telemedicine Helpline Service For Pandemic Relief With Project StepOne

This case study showcases how Project StepOne, an India-based non-profit healthcare organization, uses Kaleyra’s cloud communication services to help the Government of India manage the COVID-19 crisis within the sub-continent.

CX NXT

Dubai Marina, UAE

November 16-17, 2022

Watch Now: Everything You Need To Know About DLT Registration In India

WebinarThe Telecom Regulatory Authority of India (TRAI) has made it mandatory for all businesses to register under DLT if they want to send text or voice messages to their customers in India. Any business that fails to abide by these regulations would not be able...