Bridge the gap between agents and customer’s while ensuring privacy
Record and analyse the conversations that your
agents have with your customers, later use this to
train and track their performance while gaining
new customer insights.
Build trust and loyalty among your customers as
you adhere to their privacy and heighten the
chances of them opting for your services again.
Recording conversations also help you understand
the issue that your customer is facing and help
you resolve the conflict with a faster turnaround time.
Prevent buyers and sellers from engaging in
private communications by keeping your
business transactions secure within the platform.
Customer places call via a
Call masking allocates a common
number to the customer
Agent receives a call via this
common number which can be
accessed only until the current
customer contract is active
Agent gets an allocated common
number to connect with the
Agent places a call to the
customer via this common
Customer receives a call from
the agent through the common