From Engagement to Growth: CX Strategies for Success

In today’s rapidly evolving business landscape, organizations are at the forefront of embracing cutting-edge technologies to revolutionize customer experience. Join us for an exclusive event, presented in partnership with Kaleyra-TCL, MoEngage, and Meta, where we delve into the transformative strategies that drive customer engagement and business growth.


Meta Office, DLF ATRIA, Gulmohar Marg, DLF Phase 2, Sector 25, Gurugram, Haryana 122002

Date and Time

July 17, 2024 | 2 PM IST

Conversational service peoviders
Kaleyra - Moengage - Meta

Shaping the Future of Customer-Centric Business


This forum has been curated to provide you with valuable insights and a deep understanding of how Meta, Kaleyra-TCL, and MoEngage can offer a powerful platform to transform your customer engagement lifecycle and deliver superlative customer experiences.


  • 02:00 pm – 02:30 pm: Registration
  • 02:30 pm – 02:35 pm: Welcome Address
  • 02:35 pm- 02:55 pm: Keynote Address – Driving Customer Engagement via WhatsApp [Meta]
  • 03:00 pm – 03:30 pm: Presentation – Data-Driven Decision Making: Transforming Customer Interactions through Personalization [Kaleyra-TCL & MoEngage]
  • 03:30 pm – 04:15 pm: Panel Discussion – Delivering Data-Driven, Personalized, and Delightful Omnichannel Customer Experiences
  • 04:15 pm – 4:45 pm: Q&A, Thank You Note
  • 05:00 pm – 06:00 pm: High Tea and Networking

Key Takeaways 

  • Role of Technology and Innovation: Explore how emerging technologies and innovative solutions are reshaping industries to meet the evolving expectations of modern customers. 
  • Importance of Personalization: Understand the critical role of personalization and the use of data-driven insights to cater to individual customer needs, enhancing satisfaction and loyalty. 
  • Accessibility and User-Friendliness: Learn strategies to ensure that services become more accessible, user-friendly, and efficient, thereby improving overall customer experience. 


          Rachit Jain

          Strategic Partner Manager


          Manish Kumar

          Aravindan S

          Sr. Director – Sales Solution Engineering– India, APAC & ME
          Kaleyra – Tata Communications


          Manish Kumar

          Udyan Nayak

          Director, Sales