BI Worldwide & Kaleyra
Headquartered at Bengaluru, India, BI Worldwide is a multinational corporation that serves over 2000 clients in 125 countries with assistance in 20+ languages. With this level of scale, it became challenging to manage such a large and diverse customer base spread out all across the globe. BI Worldwide’s success now implied the need to shift their business communication onto a scalable platform that could channelize customer interactions into a flow.
Every call missed or customer query that went unresolved was a lost opportunity to increase customer satisfaction and build ever-lasting relationships. Through its intelligent messaging and voice solutions, Kaleyra helped BI Worldwide engage its customers at each stage of their journey with personalized interactions.
This case study showcases how Project StepOne, an India-based non-profit healthcare organization, uses Kaleyra’s cloud communication services to help the Government of India manage the COVID-19 crisis within the sub-continent.
Effective communication is an extremely important aspect of the aerospace sector. Every day, millions of calls take place between pilots and copilots and other team players, including ground handlers, construction workers, aerospace staff, security personnel,...