BI Worldwide & Kaleyra
Headquartered at Bengaluru, India, BI Worldwide is a multinational corporation that serves over 2000 clients in 125 countries with assistance in 20+ languages. With this level of scale, it became challenging to manage such a large and diverse customer base spread out all across the globe. BI Worldwide’s success now implied the need to shift their business communication onto a scalable platform that could channelize customer interactions into a flow.
Every call missed or customer query that went unresolved was a lost opportunity to increase customer satisfaction and build ever-lasting relationships. Through its intelligent messaging and voice solutions, Kaleyra helped BI Worldwide engage its customers at each stage of their journey with personalized interactions.
Other WhitePapers
How Grofers uses the Kaleyra SMS platform for everyday ordering tracking and scaling to 200,000 orders per day
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Connecting Patients and Doctors with Kaleyra CPaaS Solutions
MFine wanted to streamline their communication process and help health experts easily connect with their patients. Kaleyra provided MFine with a CPaaS solution that optimized their interaction with Patients.
Kaleyra’s Cloud platform helps Spoton Logistics scale seamlessly
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