BI Worldwide & Kaleyra
Headquartered at Bengaluru, India, BI Worldwide is a multinational corporation that serves over 2000 clients in 125 countries with assistance in 20+ languages. With this level of scale, it became challenging to manage such a large and diverse customer base spread out all across the globe. BI Worldwide’s success now implied the need to shift their business communication onto a scalable platform that could channelize customer interactions into a flow.
Every call missed or customer query that went unresolved was a lost opportunity to increase customer satisfaction and build ever-lasting relationships. Through its intelligent messaging and voice solutions, Kaleyra helped BI Worldwide engage its customers at each stage of their journey with personalized interactions.
Prestivalore aimed to offer its customers a premium user experience, Kaleyra provided Prestivalore with a secure messaging solution that optimized their interaction with customers.
How Ola Leveraged Kaleyra’s Cloud Communication To Connect Customers And Drivers Via Messaging