Multi-channel | Multi-channel | Case Study

BI Worldwide & Kaleyra

15 Sep, 2018

Headquartered at Bengaluru, India, BI Worldwide is a multinational corporation that serves over 2000 clients in 125 countries with assistance in 20+ languages. With this level of scale, it became challenging to manage such a large and diverse customer base spread out all across the globe. BI Worldwide’s success now implied the need to shift their business communication onto a scalable platform that could channelize customer interactions into a flow.

Every call missed or customer query that went unresolved was a lost opportunity to increase customer satisfaction and build ever-lasting relationships. Through its intelligent messaging and voice solutions, Kaleyra helped BI Worldwide engage its customers at each stage of their journey with personalized interactions.

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