VOICE FOR BANKING AND FINANCIAL SERVICES
Reliable and secure voice communication for banking and insurance customers
Deliver transactional notifications, fraud alerts, OTPs, and service-related information to customers through cloud-based voice solutions – one of the most reliable communication channels for the BFSI sector.
Develop customer confidence in your brand and earn their trust
Strengthen Customer Account Security
Use voice as a fallback channel for OTP communications for those countries where SMS and data connection are not reliable.
Ensure Customer and Bank Data Privacy
Enable number masking features and ensure maximum privacy protection to your customers as well as relationship managers.
Enhance Customer Experience
Use Click-to-Call capabilities to set up voice calls and enable agents to efficiently handle customer calls and provide them with personal assistance.
Enhance your customer service with power-packed features
Enable Customer Self-service
Let your customers pay bills or activate new cards quickly and effortlessly over the phone via our banking IVR.
Promote Financial Products
Upsell and cross-sell financial products via voice broadcast to existing customers based on their eligibility and transaction history.
Prevent Fraudulent Activities
Safeguard your customers’ identity and prevent the misuse of sensitive information. Address the need for privacy and anonymity modern consumers have.
Trigger Transactional Alerts
Instantly notify your customers about any suspicious activity or banking transactions via phone calls.
Resolve Customer Queries
Enable your customer to talk to your support team almost instantaneously and help them resolve their concerns.
Strengthen Authentication Processes
Deliver your authentication PINs (via OTP under 2FA) to users regardless of their location through voice calls and prevent suspicious activities.
Enjoy the Kaleyra Advantage
Explore k-lab
K-lab is a one-of-a-kind innovation lab introduced by Kaleyra exclusively for the BFSI sector to develop impactful mobile CX solutions. Find out how leading banks and fintech companies are using cloud-based voice services and other Kaleyra products to advance their business communication efforts.
