IVR or Interactive Voice Response is a technology that allows you to
design your call flows efficiently, giving your customers an
interactive and customized experience while ensuring that they are
routed to the right agent at the right time.
IVR allows you to customize call flow and engage customers faster through easy “drag & drop” widgets. It lets you automate and dynamically route calls to the right agent based on customer’s number.
Enable customers to reach you at their
convenience. Miss call widget allows
customers to register votes during
campaigns, polls, confirm order etc.
Boost call center efficiency and expand customer base effortlessly
Deliver superior customer experience
Simple and flexible set-up
Create customized call flow and switch between
different IVR flows easily. Gain control and allow
access, modify and configure call centre according
Our intelligently designed analytics will let you
monitor your agents in real time basis and track
your calls in terms of location, agent performance
and other call details which can also be easily
downloaded and used for further analysis.
Make it easy for your customers to reach your
agents in a language of their choice with multi-
language support options.
Concentrate on handling your customer support
centre glitch-free while we provide you with 24x7
assistance on any issues faced while using our
Live call monitoring
Track current call centre activity of your call centre
with Live call monitoring. Monitor your call centre
performance every step of the way easily using our
Improved customer experience
Assign keypress to each department and use
custom greetings to improve your brand image by
creating a lasting impression on your customers.
Use Text-to-Speech and Speech-to-Text
technology and upload a voice file of your choice
as you design the call flow and make your
interactions professional and more human like.
The IVR Advantage
Connect with your customers like never before
Dynamic IVR set-up
Reach your customers seamlessly with a working
call centre that can be set-up in less than 60
seconds using the multiple drag and drop
Massive Call Volume
Let your call centre grow with you. Handle calls
smoothly as your call volumes increase with our
scalable and reliable IVR.
Enable customer satisfaction by auto-navigating
your customers to agents who are available to take
the call and help them reach you in a much faster
way. Autoroute your customers' calls to the same
agent in case of line disconnection.
Increased First Call Resolution
Hassle free navigation offers customers to reach
the concerned department in just a click to get
faster solutions thus increasing first call
Agent Access Roles
Replicate organization hierarchy by giving role-based
access (admin/manager/agents). Allow
managers to monitor agents status, create flexible
agents options to update availability status.
Enhanced Agent Productivity
Improve agent productivity by creating groups
and distributing calls equally among agents. Call
queue logic helps your agents to take more calls
and serve more customers during the day.
Low Operational Costs
Redirect calls automatically reducing manual
intervention. Let your IVR act as virtual agent and
lower operational costs simultaneously increasing
How it works?
Create and configure IVR flow
Use multiple drag and drop widgets to
customize your call flow according to
Assign a number and get going
on your customer support
Build exactly what you imagine
Get started with seamless customer experience in under a minute. Let your
customers reach you hassle-free.
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