Avoid off-platform transactions and improve call privacy
With Call Masking, you can now execute calls from
your agents to your customers without disclosing
your customer’s real number.
Get phone numbers for countries across the globe
and mask your helpline to make your business
seem more personal and local to your customers.
Uphold your customer’s privacy as you bridge the
call between your agents and your customers
without the agents having to incur any personal
Enjoy secure call masking with phone number
verification to prevent spamming and reach your
customer’s through Virtual Mobile Numbers.
Agent Activity Reporting
Monitor the presence of your agents and what they
are working on in real time basis like agent active
time per day, time spent on resolving tickets and
on general activity and whether the agent has tried
to get in touch with the customer or not.
The Call Masking Advantage
Bridge the gap between agents and customer’s while ensuring privacy
Record and analyse the conversations that your
agents have with your customers, later use this to
train and track their performance while gaining
new customer insights.
Enhance Customer Loyalty
Build trust and loyalty among your customers as
you adhere to their privacy and heighten the
chances of them opting for your services again.
Quick Issue Resolve
Recording conversations also help you understand
the issue that your customer is facing and help
you resolve the conflict with a faster turnaround time.
Off Platform Transactions
Prevent buyers and sellers from engaging in
private communications by keeping your
business transactions secure within the platform.
Practo unites patients and healthcare providers through Kaleyra
Practo is a SaaS based company that connects consumers to healthcare providers through an independent medical website. Their aggregator based system allows patients to search for healthcare providers according …