2-Way Messaging

2-way Messaging incorporates both sending and receiving
messages through cloud-based platform in a short timeframe. It
gives you the complete flexibility in managing incoming messages
and provide an instant platform to run your campaigns successfully.

EXPLORE INTEGRATION KIT

Masking Kit

Engage customers with interactive messages

Change the way your customers communicate

Shared Number

Shared Number

Enable businesses to send and receive messages
by configuring specific keywords on a shared
short/long code. Track responses and get detailed
information about customer mobile number,
message status etc. by choosing the specific
keywords.

Dedicated Number

Dedicated Number

Use unlimited keywords and reach your target
audience via a dedicated short/long code number.
Improve brand recognition by sending and
receiving messages from the same number time
and again.

Logs

Logs

Manage incoming customer requests, queries and
replies on your CRM, Application or on any other
platform throught a Trigger Log. The trigger log will
also store the Trigger URL along with details of the
VMN number used, recipient, message, status and
response and triggered time. Keep a count on all
the keywords used in your interactive messages
with Count Log.

Detailed reports

Detailed reports

Get a detailed report ranging up to the last six
months for both Short Code and Long code
numbers that were used to trigger a campaign.
Further filter the reports based on Keywords used
in the messages.

Subscriber management

Subscriber management

Automate opt-in/opt-out through easy two-way
reply. Manage subscribers smartly by gathering
information through surveys, feedbacks etc. on
your marketing campaigns.

Smart auto response

Smart auto response

Stay worry-free with our automated backend logic.
Configure smart auto responses with keyword or
numbers and keep your customers engaged.

The 2-Way Messaging Advantage

True-way to connect with your customers

High deliverability

High deliverability

Optimized routing ensures low latency resulting
in high delivery rates of messages. Our extensive
network carrier connections with over 800+
operators across 190+ countries allows you to
send messages across the globe.

Keywords

Keywords

Kaleyra allows businesses to set up predefined
keywords to shared / dedicated short code / long
code numbers and help businesses to identify
customer preferences.

Customer engagement

Customer engagement

Encourage customers to decide if they want to
opt-in/opt-out of your campaigns. Let customers
choose if they want to be notified about
appointments, reminders, shipments etc.

Regulation compliance

Regulation compliance

Aim at reaching your customers in a seamless
way. Build brand recognition worry-free and
know your audience across the globe while we
take care of regulations and compliance hassles.

How it works?

  • Procure a shared short code/ long
    code number or a dedicated short
    code number from Kaleyra

    • Set up an VMN account with keywords

  • Send out a message to your
    customer and get a detailed
    report of the campaign once they
    reply

Build exactly what you imagine

Want to deliver conversational style messages to your audience?

2-way Messaging: Meet your customer interaction needs smartly!

GET STARTED