Tag : Customer Relationship

SMS Essentials – Part 3: Channeling SMS Notifications For Customer Engagement
SMS Essentials – Part 3: Channeling SMS Notifications F ...

If you are a business and you are not using one of the most engaging means of communication with your customers, you are missing out a lot on customer loyalty. In this post, we take a look at some common misconceptions and some great benefits that an SMS n ...

By Darell Khin. 11 Dec 2018. 4 min

SMS Essentials – Part 1: Achieving Customer Success Using SMS Marketing
SMS Essentials – Part 1: Achieving Customer Success Usi ...

As you may already know, customer communications is critical to the success of any business. Welcome to our "SMS Essentials" series of articles in which we discuss simple and effective actions to scale your business and take communications up to a notch. F ...

By Darell Khinn. 01 Jan 1970. 5 min

Why SMS Was The Past, The Present And Will Be The Future Of Communication
Why SMS Was The Past, The Present And Will Be The Future Of C ...

While the universe is estimated to be 15 billion years old, the Earth 5 billion, humans trace back to only 40,000 years. Up until 3 centuries ago, the human race advanced at snail’s pace. The industrial era brought about rapid change that many folks find i ...

By . 01 Jan 1970. 10 min

Top 7 Reasons Why Customers Don’t Get Messages
Top 7 Reasons Why Customers Don’t Get Messages

With the tech-savvy generation, the pace is rapid in the marketing world, and the change is inevitable. One thing that has stuck around is the SMS. SMSs are still a popular form of marketing that has proven to be fruitful. However, there are many times whe ...

By Darell Khin. 11 Dec 2018. 5 min

The Impact of SMS localization On Revenue And Communication
The Impact of SMS localization On Revenue And Communication

Thanks to the ubiquity of mobile phones and the unparalleled reach of text messages, we’ve seen how the humble SMS is a powerful way to connect to today’s global audiences. Whether it is to inform and educate your customers, understand customer sentiment, ...

By . 01 Jan 1970. 10 min

How Personalized SMS Communication Can Boost Customer Retention Phenomenally
How Personalized SMS Communication Can Boost Customer Retenti ...

This post talks about an alternate marketing strategy which has worked well right from its inception. Yes, we're talking about the humble SMS. Let's look at how you can boost customer retention phenomenally by applying personalized SMS communication practi ...

By Darell Khin. 06 Dec 2018. 5 min

Why Gartner Focuses on SMS as a Marketing Channel Severely Underrated
Why Gartner Focuses on SMS as a Marketing Channel Severely Un ...

Gartner Group Inc. is one of the most reliable sources for analysis, trends, and predictions backed by extensive data and information gathered on the market. Founded close to 4 decades ago, Gartner is an established company that provides market analysis fo ...

By Darell Khinn. 11 Nov 2018. 5 min

Increasing Customer Engagement Using SMS – Unwrap 10 Simple Techniques
Increasing Customer Engagement Using SMS – Unwrap 10 Si ...

In this post, we take you through how you can increase customer engagement using SMS and SMS communications best practices. Discover the power of a simplified communication channel that can activate a variety of strong customer engagement activities.  A ...

By . 01 Jan 1970. 10 min

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