Why Move to Cloud?

With Cloud you can empower your agents to move seamlessly
between multiple channels of communication within one
customizable interface. Moving your call center to cloud also gives
you the leverage of the intelligent mechanism to route your calls to
an available agent ensuring that your customers calls are not missed.

Masking Kit

Customer Experience

Your customer service must be as unique as your customer. Kaleyra’s
Voice solutions helps you understand your customers’ business
needs and equips your support team to handle these needs.
Leverage robust functionalities from our agile dashboard that can
help you deliver excellent customer experience.

Masking Kit

Analytics

Analytics

Monitor and track the activity of a distributed
workforce and gain critical business insights
through daily, hourly, weekly and monthly reports.
Understand where exactly your callers hung up the
call, system and agent disposition, access call
recordings, helping you improve the overall
performance of your call centre with real-time data.

Design Customized Call Flow

Design Customized Call Flow

Leverage our IVR call flow that uses an intelligent
text to speech mechanism and greet your
customers with a more personalised and
professional tone while give a personal touch to
you interaction with your customers.

Decreased Call Navigation time

Decreased Call Navigation time

Cut down on the time taken by your customer to
reach you with the intelligent routing mechanism
that immediately connects them to an agent who’s
free at the moment.

Conversation Feedback

Conversation Feedback

Get instant customer feedback through seamlessly
designed call flows and understand how your
audience liked your customer support experience.

Agent Activity Reporting

Agent Activity Reporting

Connect your customers to the agent they spoke
to the first time removing the redundancy of
your customer having to explain the case history
to multiple agents all over again.

Agent Management

Manage and track your agent activity with Kaleyra’s smart agent
activity tracker. Help your agents work from anywhere across the
world giving them easy accessibility to your cloud contact centre
and monitor their performance to ensure that they deliver
impeccable customer experience.

Masking Kit

Primary & Secondary Numbers

Primary & Secondary Numbers

Help your agents work remotely with Primary and
secondary numbers that can help them take calls
from anywhere across the world

Agent Hierarchy

Agent Hierarchy

Introduce an escalation matrix to you contact
centre and improve the hierarchy of call
management. Let your priority customers get in
touch with your agents.

Agent Accessibility

Agent Accessibility

With your contact centre on cloud, your agents can
now access your contacts and manage calls from
anywhere across the world, helping them work
remotely and flexibly.

Agent Analytics

Agent Analytics

Get an in-depth consolidated count of call
overview, Agent Talktime, Call Status such as No
Answer, Failed Call, IVR Answer, Failed Leg and
Call Type (Incoming, Outgoing)

Agent Performance

Agent Performance

Understand details about your agent’s
performance on a day-to-day, weekly or monthly
basis to see the number of calls answered,
incoming bill second, outgoing bills second,
credits utilized, calls failed, calls missed for each
of your agents.

Agent Groups

Agent Groups

Dynamically plug in one or more agent group
numbers to processes through IVR to route calls
parallelly. You can also transfer calls swiftly to
other offices, agents from other teams based on
their availability - thereby reducing call hold
times.

Intelligent Calling

Kaleyra’s Intelligent voice solutions equipped with robust
functionalities and interface to help your agents build, make,
receive and manage calls in a seamless way. Ensuring that your
customers are catered to when they get in touch with you.

Masking Kit

IVR

IVR

IVR or Interactive Voice Response is a technology
that allows you to design call flows efficiently,
giving your customers’ an interactive and
customized experience while ensuring that they are routed to the right agents at the right time.

Outbound Dialing

Outbound Dialing

Outbound Dialing lets you automate
personalised key messages that need to be
delivered to your customers. These messages
could be of reminders, updates, confirmation
calls, order confirmation status, appointment
schedules, payment status etc. that are either
pre-recorded or manually set up.

Click 2 Call

Click 2 Call

Click 2 Call helps your agents get in touch with
your customers instantly through your helpdesk,
CRM platform or even your website helping you
increase your team’s productivity and placing calls
with just a simple click.

Call Centre Management

With our intelligent tools and highly equipped dashboard your team
can now seamlessly manage your customers’ calls while making
internal coordination an easy process.

Masking Kit

Centralized Call Management Dashboard

Centralized Call Management Dashboard

The comprehensive consolidated dashboard gives
you a deep visibility of total calls, SMS sent, Total
on call time, incoming calls, call recordings
captured, incoming call time, mails sent out, daily
call report, call type overview, and access to the
most recent call log across all your locations,
helping you manage your global call centre easily.

Liveview

Liveview

Liveview gives you a customized summary of live
calls. You can see how many agents are online,
how many agents are busy, call queue status,
agent groups, call location and call details.

Caller Insight

Caller Insight

When it comes to insights, every detail matters.
With caller insights, you can keep a track of details
about your customers’ calls such as last call history,
what was spoken, agents who spoke to the
customers, how long did the customer have to wait
to get on a call, call recording access etc.

Follow Up

Follow Up

Convert leads to customers through follow ups.
The feature enables businesses to schedule a
follow up call by either triggering the call
automatically or manually noting down the follow
up in the agent’s logs.

Inplace Editing

Inplace Editing

In addition to viewing caller details, get the
ability to take notes and automatically add that
to the customer interaction history at the end of
the call.

Browser Calling

Browser Calling

Callee, our chrome extension, lets you easily
receive and make calls using your web browser
without any hassle.

Voice App

Voice App

To enable easy call management, our Android and
IOS based Voice Application acts as a call centre
on your phone. Packed with powerful features
including smart IV-R systems, effective lead
management, and analytics with easy call tracking
and mapping, your agents can now make, receive
and manage calls all through their phone.

Business Hours

Business Hours

Every support department is unique, and that’s
why we offer flexible business hours so that your
teams can set up their schedules according to their
convenience. With business hours you can ensure
that while your agents are away, your customers
are greeted with a polite message asking them to
either call back during working hours or leave a
voicemail with their message or grievance.

Call Monitoring

Call Monitoring

Have a one-way communication with the agent on
a live call and help solve customer queries.
Monitor live calls or speak to the agent and the
customer at the same.

Phone Numbers

Kaleyra’s phone numbers allow your company to become a global
brand from right where you are seated.

Masking Kit

Virtual Mobile Number

Virtual Mobile Number

Virtual Phone numbers or DID numbers (Direct
Inward Dialing) are used to route calls to existing
phone lines. Incoming calls can be forwarded to
the number chosen by the business.

Toll Free Number

Toll Free Number

Toll-free numbers are a great way to avoid
customers from incurring personal costs when
they call businesses to resolve their queries.

Call Masking

Call Masking

Call Masking is a technology that is used to
safeguard your customer’s privacy by connecting
them with your agents without exposing their real
phone numbers.

Phonebook

Phonebook

Manage all your database in one easy to use
interface. The phonebook feature allows you to
view call history, latest call recordings, and take
actions such as: Call the agent, send a message,
set up a follow up call, add the contact to the
phonebook or even blacklist the number.
Businesses can also assign the numbers to certain
caller groups for easy call management.

Voice Integration

Freshdesk

Freshdesk

With Freshdesk-Dialstreet integration you can put a number to your helpdesk and see all your conversations with customers get converted to tickets automatically. Furthermore your customers can also record a complaint over call or get the status of their ticket on the fly.

Zendesk

Zendesk

With the Zendesk Plugin, your customers can connect with your Support agents hassle-free while being just a call away to raise their ticket, record their complaints and check the status of their tickets via our Voice platform.

Vtiger CRM

Vtiger CRM

Build stronger relationships with your customers, leads and contacts using our Vtiger Plugin.

Happyfox

Happyfox

Happyfox Dialstreet lets you give your helpdesk a unique identity while your agents contact your customers seamlessly. With a smart tracker, you can also record your customer-agent interactions for training and quality purpose.

Callee Chrome Extension

Callee Chrome Extension

Reach your customers, nurture new leads and convert potentials leads with just one click through “Callee”, our unique high-quality browser based extension.

Increase and improve call quantity and call quality

Cloud Contact Centre: Reach out to a wider, more diverse audience with zero cost

GET STARTED