Call Masking is a technology that is used to safeguard your
customer’s privacy by connecting them with your agents without
exposing their real phone numbers.
Avoid off-platform transactions and improve call privacy
With Call Masking, you can now execute calls from
your agents to your customers without disclosing
your customer’s real number.
Get phone numbers for countries across the globe
and mask your helpline to make your business
seem more personal and local to your customers.
Uphold your customer’s privacy as you bridge the
call between your agents and your customers
without the agents having to incur any personal
Enjoy secure call masking with phone number
verification to prevent spamming and reach your
customer’s through Virtual Mobile Numbers.
Monitor the presence of your agents and what they
are working on in real time basis like agent active
time per day, time spent on resolving tickets and
on general activity and whether the agent has tried
to get in touch with the customer or not.
Bridge the gap between agents and customer’s while ensuring privacy
Record and analyse the conversations that your
agents have with your customers, later use this to
train and track their performance while gaining
new customer insights.
Build trust and loyalty among your customers as
you adhere to their privacy and heighten the
chances of them opting for your services again.
Recording conversations also help you understand
the issue that your customer is facing and help
you resolve the conflict with a faster turnaround time.
Prevent buyers and sellers from engaging in
private communications by keeping your
business transactions secure within the platform.
Customer places call via a
Call masking allocates a common
number to the customer
Agent receives a call via this
common number which can be
accessed only until the current
customer contract is active
Agent gets an allocated common
number to connect with the
Agent places a call to the
customer via this common
Customer receives a call from
the agent through the common