IVR

IVR or Interactive Voice Response is a technology that allows you to
design your call flows efficiently, giving your customers an
interactive and customized experience while ensuring that they are
routed to the right agent at the right time.

EXPLORE INTEGRATION KIT

Click 2 Call

What can IVR do?

IVR allows you to customize call flow and engage customers faster through easy “drag & drop” widgets. It lets you automate and dynamically route calls to the right agent based on customer’s number.

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    Miss Call

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    Play

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    Menu

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    Dial

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    Timing

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    Date Time

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    SMS

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    Mail

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    Script

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    Record

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    Conference

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    Monitor

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    Transfer

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    Hangup

MISS CALL

Enable customers to reach you at their convenience. Miss call widget allows customers to register votes during campaigns, polls, confirm order etc.

Boost call center efficiency and expand customer base effortlessly

Deliver superior customer experience

Simple and flexible set-up

Simple and flexible set-up

Create customized call flow and switch between
different IVR flows easily. Gain control and allow
access, modify and configure call centre according
to requirements.

Intuitive analytics

Intuitive analytics

Our intelligently designed analytics will let you
monitor your agents in real time basis and track
your calls in terms of location, agent performance
and other call details which can also be easily
downloaded and used for further analysis.

Multi-language support

Multi-language support

Make it easy for your customers to reach your
agents in a language of their choice with multi-
language support options.

24×7 support

24×7 support

Concentrate on handling your customer support
centre glitch-free while we provide you with 24x7
assistance on any issues faced while using our
platform.

Live call monitoring

Live call monitoring

Track current call centre activity of your call centre
with Live call monitoring. Monitor your call centre
performance every step of the way easily using our
web panel.

Improved customer experience

Improved customer experience

Assign keypress to each department and use
custom greetings to improve your brand image by
creating a lasting impression on your customers.

Professional voice

Professional voice

Use Text-to-Speech and Speech-to-Text
technology and upload a voice file of your choice
as you design the call flow and make your
interactions professional and more human like.

The IVR Advantage

Connect with your customers like never before

Dynamic IVR set-up

Dynamic IVR set-up

Reach your customers seamlessly with a working
call centre that can be set-up in less than 60
seconds using the multiple drag and drop
widgets.

Massive Call Volume

Massive Call Volume

Let your call centre grow with you. Handle calls
smoothly as your call volumes increase with our
scalable and reliable IVR.

Advanced Routing

Advanced Routing

Enable customer satisfaction by auto-navigating
your customers to agents who are available to take
the call and help them reach you in a much faster
way. Autoroute your customers' calls to the same
agent in case of line disconnection.

Increased First Call Resolution

Increased First Call Resolution

Hassle free navigation offers customers to reach
the concerned department in just a click to get
faster solutions thus increasing first call
resolution.

Agent Access Roles

Agent Access Roles

Replicate organization hierarchy by giving role-based
access (admin/manager/agents). Allow
managers to monitor agents status, create flexible
agents options to update availability status.

Enhanced Agent Productivity

Enhanced Agent Productivity

Improve agent productivity by creating groups
and distributing calls equally among agents. Call
queue logic helps your agents to take more calls
and serve more customers during the day.

Low Operational Costs

Low Operational Costs

Redirect calls automatically reducing manual
intervention. Let your IVR act as virtual agent and
lower operational costs simultaneously increasing
uptime.

How it works?

  • Create and configure IVR flow

    • Use multiple drag and drop widgets to customize your call flow according to your requirements

  • Assign a number and get going
    on your customer support
    centre

Build exactly what you imagine

Get started with seamless customer experience in under a minute. Let your
customers reach you hassle-free.

IVR: Customized for your customer service desk!

GET STARTED