IVR or Interactive Voice Response is a technology that allows you to
design your call flows efficiently, giving your customers an
interactive and customized experience while ensuring that they are
routed to the right agent at the right time.
IVR allows you to customize call flow and engage customers faster through easy “drag & drop” widgets. It lets you automate and dynamically route calls to the right agent based on customer’s number.
Enable customers to reach you at their convenience. Miss call widget allows customers to register votes during campaigns, polls, confirm order etc.
Deliver superior customer experience
Create customized call flow and switch between
different IVR flows easily. Gain control and allow
access, modify and configure call centre according
Our intelligently designed analytics will let you
monitor your agents in real time basis and track
your calls in terms of location, agent performance
and other call details which can also be easily
downloaded and used for further analysis.
Make it easy for your customers to reach your
agents in a language of their choice with multi-
language support options.
Concentrate on handling your customer support
centre glitch-free while we provide you with 24x7
assistance on any issues faced while using our
Track current call centre activity of your call centre
with Live call monitoring. Monitor your call centre
performance every step of the way easily using our
Assign keypress to each department and use
custom greetings to improve your brand image by
creating a lasting impression on your customers.
Use Text-to-Speech and Speech-to-Text
technology and upload a voice file of your choice
as you design the call flow and make your
interactions professional and more human like.
Connect with your customers like never before
Reach your customers seamlessly with a working
call centre that can be set-up in less than 60
seconds using the multiple drag and drop
Let your call centre grow with you. Handle calls
smoothly as your call volumes increase with our
scalable and reliable IVR.
Enable customer satisfaction by auto-navigating
your customers to agents who are available to take
the call and help them reach you in a much faster
way. Autoroute your customers' calls to the same
agent in case of line disconnection.
Hassle free navigation offers customers to reach
the concerned department in just a click to get
faster solutions thus increasing first call
Replicate organization hierarchy by giving role-based
access (admin/manager/agents). Allow
managers to monitor agents status, create flexible
agents options to update availability status.
Improve agent productivity by creating groups
and distributing calls equally among agents. Call
queue logic helps your agents to take more calls
and serve more customers during the day.
Redirect calls automatically reducing manual
intervention. Let your IVR act as virtual agent and
lower operational costs simultaneously increasing
Create and configure IVR flow
Use multiple drag and drop widgets to customize your call flow according to your requirements
Assign a number and get going
on your customer support