Category : Tips for Success

Gartner Report Analysis: Why Downward SMS Trend Is A Blessing In Disguise
Gartner Report Analysis: Why Downward SMS Trend Is A Blessing ...

Gartner Group Inc. founded nearly 40 years ago, has established itself as a reliable information source by reporting data-based findings, trends, and predictions. A strong finding of Gartner was that the SMS is an underutilized strategy that could have a g ...

By .01 Jan 1970. 10 min

Delivering Personalized Customer Service By Harnessing The Power Of SMS
Delivering Personalized Customer Service By Harnessing The Po ...

Today, we see inboxes flooded with emails, most of which go unread. While email is considered one of the best ways to establish a connection with customers, SMS marketing complements it. The two marketing avenues work best hand-in-hand and help businesses ...

By .01 Jan 1970. 10 min

Capturing Customer Satisfaction Via SMS
Capturing Customer Satisfaction Via SMS

In today’s age of the highly discerning customer who expects interactions that are prompt, personalized, thoughtful, and hassle-free, touching base with your customer at the right time can make all the difference in your Customer Experience Management stra ...

By Darell Khin .01 Dec 2018. 4 min

5 Easy Tips For Creating Effective SMS Campaigns That Win
5 Easy Tips For Creating Effective SMS Campaigns That Win

The advent of mobile technologies has truly revolutionized how businesses approach marketing in today’s connected times. One of the biggest game changers, without a doubt, is SMS marketing.  It has emerged as one of the most powerful ways to engage custome ...

By Darell Khinn .04 Dec 2018. 5 min

Mobile Marketing & it’s Relevance Across Industries
Mobile Marketing & it’s Relevance Across Industries

Short Messaging Service (SMS) which once has been considered as a method of convenient communication between the individuals has grown into an industry segment, which is going to be valued at USD 86.53 Billion by 2025. Apart from notifications and alert ...

By Rahul Pandey .13 Nov 2018. 4 min

Create Customer Loyalty With 2-Way SMS
Create Customer Loyalty With 2-Way SMS

Creating customer loyalty is a crucial objective of all businesses. Improving sales or reaching customers go hand in hand with the success of the business. Your interaction with your customers is not just about high numbers, but it’s also about getting the ...

By Suryalaxmi R .12 Nov 2018. 3 min

Why Gartner Focuses on SMS as a Marketing Channel Severely Underrated
Why Gartner Focuses on SMS as a Marketing Channel Severely Un ...

Gartner Group Inc. is one of the most reliable sources for analysis, trends, and predictions backed by extensive data and information gathered on the market. Founded close to 4 decades ago, Gartner is an established company that provides market analysis fo ...

By Darell Khinn .11 Nov 2018. 5 min

Increasing Customer Engagement Using SMS – Unwrap 10 Simple Techniques
Increasing Customer Engagement Using SMS – Unwrap 10 Si ...

In this post, we take you through how you can increase customer engagement using SMS and SMS communications best practices. Discover the power of a simplified communication channel that can activate a variety of strong customer engagement activities.  A ...

By .01 Jan 1970. 10 min

Make customer interaction easy with Toll-free numbers
Make customer interaction easy with Toll-free numbers

Most people identify toll-free numbers as those which did not cost customers a dime to reach businesses. Over the years this has evolved and this voice-based communication is more thank just a number now. It has evolved to grow and establish itself as a mu ...

By Pooja AV .17 Oct 2018. 5 min

Improve your Call center efficiency through Kaleyra’s Progressive Dialer
Improve your Call center efficiency through Kaleyra’s Progres ...

The main goal of any support center is to connect agents with as many customers as possible, but every business wants to do it in a way which maximizes agent productivity and reduces manual intervention. Auto-dialers have become a necessity for every call ...

By Pooja AV .17 Oct 2018. 7 min

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