Category : Customer Support

SMS Essentials – Part 6: How SMS Can Lay The Foundation For Customer Support
SMS Essentials – Part 6: How SMS Can Lay The Foundation ...

Customer satisfaction is of utmost importance to determine the success of a business. You may have the best product in the world, but having inefficient customer support could diminish the value of your brand. Customer support is an integral part of every ...

By .01 Jan 1970. 10 min

5 Do’s and Don’ts for customer retention
5 Do’s and Don’ts for customer retention

Most often businesses concentrate on acquiring new customers as their top most priority. While gaining customers surely is beneficial, it is equally important for businesses to concentrate on customer retention. Did you know that it is easier and much chea ...

By Pooja AV .12 Sep 2018. 10 min

6 Ways to bridge the gap between businesses and customers
6 Ways to bridge the gap between businesses and customers

Every business promises to provide a top notch customer service. According to the research conducted by Edelman, 80% of the businesses think they are meeting customers expectations, while in reality only 8% in being met. The research also further states th ...

By Pooja AV .12 Sep 2018. 10 min

10 ways to guide your Support team to be more productive
10 ways to guide your Support team to be more productive

Customer support team acts as the face of any business. Therefore, it is very crucial to setup a support team that can help businesses maintain the brand image and provide 100% customer satisfaction. The only way to win customer’s loyalty is by setting up ...

By Pooja AV .03 Sep 2018. 10 min

Choose how to safeguard your customer’s privacy through Number masking
Choose how to safeguard your customer’s privacy through ...

With about 2.5 billion smartphone users across the world, the rate of online app markets are growing at a higher wavelength to match the expectations and cater to the needs of these smartphone users. Businesses strive to be on top of their game by providin ...

By Pooja AV .21 Aug 2018. 10 min

Business Communication Tool: A Review of the Best tools to help you reach your customer
Business Communication Tool: A Review of the Best tools to he ...

We know how important it is for Businesses to have the right set of tools. These tools help businesses reach the customer in a faster way. But the problem arises with a ginormous number of tools available in the market, each of which claim to help your ...

By Pooja AV .27 Jul 2018. 15 min

10 Steps to building an effective Support Centre for every business
10 Steps to building an effective Support Centre for every bu ...

85% of the customers reported that a bad customer experience makes them switch brands and quit doing business with a particular company. With social media playing as a huge channel in making or breaking a brand these days, reputation of a company is basica ...

By Pooja AV .24 Aug 2018. 10 min

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