Category : Cloud Communication 101

Three ways brands can use artificial intelligence to enhance business communication
Three ways brands can use artificial intelligence to enhance ...

Happy customers are the key to the success of any brand. The more positive the customer experience is, the more likely a customer is to reuse or recommend a brand. One way to improve the brand experience is through better communication. Every interaction i ...

By Tharika Tellicherry .04 Mar 2020. 10 min

4 ways to effectively collect customer feedback
4 ways to effectively collect customer feedback

Every business strives to please its customers. By satisfying the needs of customers, you can keep them loyal to the brand. Many companies are even trying to become more customer-centric. But how do you do all this without truly understanding what your cus ...

By Sakshee Sunil Sarrawgi .20 Jan 2020. 10 min

Provide Better Customer Experience with Cloud Contact Centers
Provide Better Customer Experience with Cloud Contact Centers

What use are traditional phone systems that can’t keep up with the larger volume of customers that come with the growth of your business? Don’t let old technology limit your expansion. Cloud-based Contact Centers serve as modern alternatives that enable bu ...

By Sakshee Sunil Sarrawgi .14 Mar 2019. 5 min

Cloud Communication Meets Business Needs Across Industries
Cloud Communication Meets Business Needs Across Industries

Most often customers ask, “How is cloud communication helpful for my business?” Every business has a unique requirement. What may suit an educational institution may not suit a healthcare chain and vice versa. An online food delivery client may have a diff ...

By Pooja AV .02 Nov 2018. 5 min

Improve your Call center efficiency through Kaleyra’s Progressive Dialer
Improve your Call center efficiency through Kaleyra’s Progres ...

The main goal of any support center is to connect agents with as many customers as possible, but every business wants to do it in a way which maximizes agent productivity and reduces manual intervention. Auto-dialers have become a necessity for every call ...

By Pooja AV .17 Oct 2018. 7 min

Disaster recovery strategy gets easier with Cloud Communication
Disaster recovery strategy gets easier with Cloud Communication

Be it a natural disaster or something as simple as an internet outage, having a disaster recovery strategy is of prime importance for any business worldwide. Businesses must be able to function and provide seamless user experience to its customers every si ...

By Pooja AV .10 Oct 2018. 6 min

7 reasons why SMEs must switch to Cloud contact centre
7 reasons why SMEs must switch to Cloud contact centre

Startup landscape has witnessed tremendous growth in the past few years. The business world no longer just belongs to the elite and high brand companies with so many startups and SMEs making way every day into the market. Technological innovations in the r ...

By Pooja AV .28 Sep 2018. 10 min

Cloud communication empowers e-commerce industry
Cloud communication empowers e-commerce industry

Increased smartphone usage has opened doors for new business opportunities. E-commerce specially is a booming industry. With a busy lifestyle, most people prefer online shopping as against visiting the store to store to find a perfect outfit or their favor ...

By Pooja AV .15 Sep 2018. 4 min

Create data driven campaigns with Kaleyra’s intelligent analytics
Create data driven campaigns with Kaleyra’s intelligent analytics

According to research conducted by top firm McKinsey, cloud telephony software will be the most go to form of communication businesses will choose in the coming years. Most of us know what cloud telephony does and how it helps businesses. For those who ...

By Pooja AV .07 Sep 2018. 5 min

8 Reasons Why Cloud Communication is the best for your company’s growth
8 Reasons Why Cloud Communication is the best for your compan ...

Leave behind the conventional business telephone systems and switch to a smarter, easier and more efficient way of communicating with your customers. Through Cloud Telephony you can now make and receive numerous calls & SMSes simultaneously without any ...

By Sakshee Sunil Sarrawgi .03 Aug 2018. 4 min

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