AirAsia & Kaleyra
Kaleyra Helps Aviation Giant AirAsia Offer Smooth Travel Experience To Its Customers
Research suggests almost 40% of the passengers choose a particular airline based on its punctuality and customer experience. Pricing, surprisingly, comes as second on the list while choosing an airline. With so much emphasis on the user experience, bridging the communication gap through the latest technology becomes essential.
AirAsia, one of the leading low-cost airlines, operates extensively both domestically and internationally. It wanted to resolve many of its communication issues with a technologically advanced platform that could not only handle the growing number of passengers but was also reliable and cost-efficient. Kaleyra, a global Cloud Communication platform, fit its requirements, and provided an innovative, futuristic solution to improve their business communication.
Other WhitePapers
Kaleyra Helps Acea Offer A Digital Experience To Its Customers
Here is a case study about how Acea, a multi-utility company, used Kaleyra’s services to redefine customer experiences.
Transact safely with Multi-Factor Authentication
An in-depth guide on 'what is Multi-Factor Authentication (MFA)' and its benefits like better security, access management and user experience.
eTail Holiday Report
After a challenging 2020 holiday season, retailers are preparing for another round of holiday shopping in 2021, this time with the hope that some amount of normalcy will return to consumer spending and shopping behavior. This report explores the trends that are...