Call Masking

Call Masking is a technology that is used to safeguard your
customer’s privacy by connecting them with your agents without
exposing their real phone numbers.

EXPLORE INTEGRATION KIT

Masking Kit

Communicate without worry

Avoid off-platform transactions and improve call privacy

Customer Privacy

Customer Privacy

With Call Masking, you can now execute calls from
your agents to your customers without disclosing
your customer’s real number.

Multiple Numbers

Multiple Numbers

Get phone numbers for countries across the globe
and mask your helpline to make your business
seem more personal and local to your customers.

Zero Cost

Zero Cost

Uphold your customer’s privacy as you bridge the
call between your agents and your customers
without the agents having to incur any personal
expenses.

Avoid Spamming

Avoid Spamming

Enjoy secure call masking with phone number
verification to prevent spamming and reach your
customer’s through Virtual Mobile Numbers.

Agent Activity Reporting

Agent Activity Reporting

Monitor the presence of your agents and what they
are working on in real time basis like agent active
time per day, time spent on resolving tickets and
on general activity and whether the agent has tried
to get in touch with the customer or not.

The Call Masking Advantage

Bridge the gap between agents and customer’s while ensuring privacy

Call Tracking

Call Tracking

Record and analyse the conversations that your
agents have with your customers, later use this to
train and track their performance while gaining
new customer insights.

Enhance Customer Loyalty

Enhance Customer Loyalty

Build trust and loyalty among your customers as
you adhere to their privacy and heighten the
chances of them opting for your services again.

Quick Issue Resolve

Quick Issue Resolve

Recording conversations also help you understand
the issue that your customer is facing and help
you resolve the conflict with a faster turnaround time.

Off Platform Transactions

Off Platform Transactions

Prevent buyers and sellers from engaging in
private communications by keeping your
business transactions secure within the platform.

How it works?

When customer places call:

  • Customer places call via a
    common number

    • Call masking allocates a common
      number to the customer

  • Agent receives a call via this
    common number which can be
    accessed only until the current
    customer contract is active

Build exactly what you imagine

Go that extra mile to secure customer relationships

Call Masking: Build your brand by intelligently protecting your customers from unwanted calls

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