3 min read

5 myths about Cloud Telephony debugged

by | Aug 25, 2018

Bridging business communication gaps is the need of the hour. But how many of us are willing to go that extra mile and switch to a more technologically sound platform and ditch the conventional methods? It’s common that any new technology that surfaces will face flak. The major reason for this would be the myths that surround any new technology. Well there’s a reason they are called myths, it’s because when understood right these myths can well be debugged.

Cutting-edge technologies help businesses reach customers seamlessly and solve complex communication issues through simple means. Cloud telephony is definitely one such technology that is innovative and is responsible for taking business communication to the next level. More than one third of the world’s businesses are making their headway with Cloud telephony to reach out to customers and offer the best experience their business has to offer. But there are still a few who hesitate to use the cloud telephony software.

Here we are helping businesses to debug those five myths surrounding Cloud Telephony services:


Myth 1: Data leak is common

As soon we hear the word Cloud or Cloud service provider, we jump into conclusion thinking data is not secure and data leak can happen. Businesses feel moving to Cloud telephony will put their business data at risk or worse even theft or complete loss of data.

Myth Debugged: The network connections used by cloud service providers are highly secure. Cloud telephony providers use encryption that makes it a secure place to store any data and not worry about the data leak. Cloud-based telephony systems can actually help businesses by providing a secure platform to carry out their communications. Though Cloud makes it possible to access your data anytime, anywhere, it is only available to people who have the right permissions and are authorized. Cloud telephony providers normally meet the industry standards to keep data safe by being ISO certified, PCI DSS compliant and Nasscom certified thus making it a much better platform than traditional systems.

Myth 2: Expensive and High maintenance

Businesses or mostly small businesses feel Cloud telephony is expensive and assume that it involves high infrastructure and maintenance cost.

Myth Debugged: Cloud telephony software are quite economical as compared to traditional PBX systems. They do not need any additional space which solves the infrastructure issue. Cloud telephony providers usually take care of system updates at their end leaving businesses to focus on their operations and reducing maintenance costs. Cloud-based business phone systems also do not involve any initial set up costs since everything is on the Cloud.

Myth 3: Unreliable and strict regulations

Businesses still use telephone systems thinking it does not involve network connection issues and feel it’s more reliable. Businesses also feel using simple phone weeds out the regulation guidelines and make it easier.

Myth Debugged: Cloud telephony is a reliable way to take business communication forward. Cloud telephony providers normally have good network operator connections which makes it easy for them to host business communication. Most of these service providers normally offer a 99.9% uptime and faster SLA response which surely makes Cloud telephony a reliable platform for handling business communication seamlessly. Due to the strong network operator connection across the globe, these Cloud telephony business providers also help businesses by taking care of regulatory compliance thus making it easier for businesses to operate globally.

Myth 4: Meant for larger businesses

When businesses hear Cloud telephony, they disregard it sometimes thinking it is too fancy and meant for larger businesses who operate in multiple locations and cater to a large number of customers.

Myth Debugged: Businesses should switch to Cloud telephony irrespective of their size. It’s mainly due to the advanced features that Cloud telephony can provide which the regular call center set up cannot give due to its rigid functionality. Cloud telephony can offer detailed call analytics, call recordings, and the IVR system allows to assign keypress to various departments making customers feel that it’s big business. Due to IVR, customers can now be greeted by a professional voice. In fact, Cloud telephony is very helpful to smaller businesses because it helps reduce cost since only few members are required to operate the call center and it ensures businesses don’t miss out on customers due to unavailability of agents by allowing them to leave a voicemail. This gives the edge to small businesses to compete with bigger businesses and grow their customer base.

Myth 5: Not flexible

Businesses think they need to buy new numbers in order to switch to Cloud Telephony. It might require more set-up and equipment adding to costs. Large businesses, on the contrary, think they already have a CRM in place and adding Cloud telephony will just add to more chaos.

Myth Debugged: Cloud telephony solutions are designed to reduce the cost burden of businesses and not add to them. It provides a flexible platform where businesses can scale up or down according to their requirements. Cloud telephony also offers existing lines to be moved to cloud thereby allowing businesses not to lose out on any customers. The workforce required also reduces due to the flexibility that the system offers making customers get quicker responses and less waiting time. For larger businesses that have already integrated with third-party plugins, Cloud telephony seamlessly integrates with existing CRM and enables smooth customer experience thus giving an added benefit to businesses and they do not have to worry about training their workforce with a new CRM.

If reading this has inspired you to know more about Cloud Telephony or try its services, check out www.kaleyra.com. Kaleyra is a global Cloud Telephony platform operating in 190+ countries.

Pooja AV

Pooja AV