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ChatGPT and GPT-4: The Revolutionary Technology Transforming Business Communications – An Interview with Nicola Jr Vitto

by | May 2, 2023

ChatGPT in conversational ai

The Generative Pre-trained Transformer (GPT) series of language models is taking the tech world by storm, with the release of GPT-4 fueling excitement around the potential for more advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) capabilities.

Valeria Magoni (Senior Director, Product and Corporate Marketing at Kaleyra) and Nicola Jr Vitto (Chief Product and Technology Officer at Kaleyra) delve into the world of AI to discuss the power and limitations of tools like ChatGPT and explore how such groundbreaking innovations are revolutionizing the way users interact with technology. 

Valeria Magoni: Good morning Nicola, thank you for joining me today. I’m excited to discuss the potential impact that ChatGPT can have on the world of business. To start, can you please introduce yourself to the readers?

Nicola Jr Vitto: Good morning Valeria, it’s great to be here. I’m the Chief Product and Technology Officer at Kaleyra, a global CPaaS player (Communication Platform as a Service). I’m passionate about new business models and projects involving new technologies or ideas, especially in the Finance, Fintech, SaaS, or E-Commerce ecosystems.

Valeria Magoni: What role does Kaleyra play in advancing AI, NLP, and chatbot technologies, and how is the company leveraging these technologies to enhance its products and services?

Nicola Jr Vitto: Kaleyra offers various communication channels, including SMS, MMS, Voice, and Video Chat, to help large enterprises improve customer engagement and operational efficiency. Our new slate of WhatsApp chatbots, released in December last year, allows businesses to automate conversations with customers, provide 24/7 support, and deliver personalized messages. These chatbots use NLP technology to provide accurate and relevant responses and can be tailored to fit each business’s needs. Kaleyra is an innovative and customer-centric company, leading the way in communication technology and helping businesses thrive in the digital age, so we are also considering use cases where we can eventually embed ChatGPT / GPT-4 in our Conversational AI platform.

Valeria Magoni: Thank you, that’s impressive. Now that the audience knows you a little bit better, can you please explain what ChatGPT is and how it works?

Nicola Jr Vitto: ChatGPT is a large language model that OpenAI has trained to understand natural language and generate human-like responses. Essentially, it can hold a conversation with a human user, much like a customer service representative or a personal assistant.

The model was trained on a massive amount of data, including text from books, articles, and websites, as well as conversations between people. This has enabled it to learn patterns in language and to generate responses that are contextually relevant and often indistinguishable from those of a human.


Kaleyra and Conversational AI


The views, comments and opinions expressed in this interview are solely those of Nicola Jr Vitto in his personal capacity and do not necessarily represent those of Kaleyra, Inc. 

Kaleyra, Inc. is not responsible and does not verify the accuracy of any information regarding GPT4 contained in the interview. 

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